Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Valentina Swaneck

Oakville,Ontario

Summary

Reliable employee with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure.

Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Cashier

Popeyes® Louisana Kitchen
04.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Supervisor

McDonald’s Chile
05.2021 - 01.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Secretary

Casaklima
01.2019 - 03.2019
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

Accounting Assistant

Araviabal
08.2018 - 09.2018
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.

Education

Bachelor Of Education - English Education

Universidad Católica Silva Henriquez
Santiago, Chile

Gastronomy - International Gastronomy

Inacap
Santiago, Chile
12.2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Cash register operation
  • Order taking
  • Multitasking and organization

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Cashier

Popeyes® Louisana Kitchen
04.2022 - Current

Supervisor

McDonald’s Chile
05.2021 - 01.2022

Secretary

Casaklima
01.2019 - 03.2019

Accounting Assistant

Araviabal
08.2018 - 09.2018

Bachelor Of Education - English Education

Universidad Católica Silva Henriquez

Gastronomy - International Gastronomy

Inacap

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Valentina Swaneck