Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VALENTINA PLAVSIC

Toronto,Canada

Summary

Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.

Overview

9
9
years of professional experience

Work History

Appointment Setter

Optimal Body Fitness
01.2023 - 05.2025
  • Scheduled and confirmed appointments for personal trainers and consultation teams.
  • Conducted high-volume outbound calls to prospective clients to generate leads and set appointments.
  • Maintained accurate CRM records and handled initial client inquiries with professionalism.
  • Provided detailed service information and persuaded prospects to commit to consultations.
  • Coordinated between appointment setting and client management teams to ensure seamless service delivery.
  • Exceeded weekly appointment targets through effective communication and follow-up strategies.
  • Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.

Inbound Sales Agent

1800 Got Junk
03.2022 - 12.2022
  • Collaborated with team members to achieve and exceed sales goals.
  • Demonstrated excellent phone etiquette while handling incoming calls.
  • Explained products and services, answering questions and overcoming objections.
  • Adhered to company policies regarding sales procedures and pricing guidelines.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Customer Service Sales Representative

Lululemon
02.2020 - 03.2022
  • Delivered exceptional customer service and resolved inquiries efficiently.
  • Handled difficult customer situations with professionalism and empathy.
  • Provided tailored recommendations based on product knowledge.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

E-Commerce Manager

Metra Fashion House
05.2018 - 01.2020
  • Developed and managed online product catalogs across various platforms.
  • Maintained inventory systems and monitored stock levels.
  • Analyzed website analytics to improve user experience and drive SEO enhancements.
  • Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.
  • Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
  • Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content, and user experience.

Hard Goods/Soft Goods Sales Associate

Skiis and Biikes
04.2016 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

BBA - Finance And Economics

University of Toronto
Toronto, ON
05.2019

High School Diploma -

Jean Vanier Catholic High School
Collingwood, ON
05-2019

Skills

  • Responsible and dependable
  • People's person
  • Adaptive to any environment
  • Very organized with attention to detail
  • Able to work within tight deadlines
  • Strong computer skills and MS Office (Word, Excel, Outlook, PowerPoint)
  • Cross-selling Techniques
  • Conflict Resolution
  • Attention to Detail
  • Time Management
  • Goal Oriented
  • Persuasive Communication
  • Performance Metrics
  • Team Collaboration
  • Remote Communication
  • CRM Management
  • Appointment Setting

Languages

English
Serbian

Timeline

Appointment Setter

Optimal Body Fitness
01.2023 - 05.2025

Inbound Sales Agent

1800 Got Junk
03.2022 - 12.2022

Customer Service Sales Representative

Lululemon
02.2020 - 03.2022

E-Commerce Manager

Metra Fashion House
05.2018 - 01.2020

Hard Goods/Soft Goods Sales Associate

Skiis and Biikes
04.2016 - 09.2018

BBA - Finance And Economics

University of Toronto

High School Diploma -

Jean Vanier Catholic High School
VALENTINA PLAVSIC