Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
9
9
years of professional experience
Work History
Appointment Setter
Optimal Body Fitness
01.2023 - 05.2025
Scheduled and confirmed appointments for personal trainers and consultation teams.
Conducted high-volume outbound calls to prospective clients to generate leads and set appointments.
Maintained accurate CRM records and handled initial client inquiries with professionalism.
Provided detailed service information and persuaded prospects to commit to consultations.
Coordinated between appointment setting and client management teams to ensure seamless service delivery.
Exceeded weekly appointment targets through effective communication and follow-up strategies.
Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
Inbound Sales Agent
1800 Got Junk
03.2022 - 12.2022
Collaborated with team members to achieve and exceed sales goals.
Demonstrated excellent phone etiquette while handling incoming calls.
Explained products and services, answering questions and overcoming objections.
Adhered to company policies regarding sales procedures and pricing guidelines.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Provided exceptional customer service, resolving issues promptly and professionally.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Customer Service Sales Representative
Lululemon
02.2020 - 03.2022
Delivered exceptional customer service and resolved inquiries efficiently.
Handled difficult customer situations with professionalism and empathy.
Provided tailored recommendations based on product knowledge.
Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Increased customer satisfaction by addressing and resolving complex issues effectively.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
E-Commerce Manager
Metra Fashion House
05.2018 - 01.2020
Developed and managed online product catalogs across various platforms.
Maintained inventory systems and monitored stock levels.
Analyzed website analytics to improve user experience and drive SEO enhancements.
Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
Managed inventory control processes for seamless order fulfillment and customer satisfaction.
Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content, and user experience.
Hard Goods/Soft Goods Sales Associate
Skiis and Biikes
04.2016 - 09.2018
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
BBA - Finance And Economics
University of Toronto
Toronto, ON
05.2019
High School Diploma -
Jean Vanier Catholic High School
Collingwood, ON
05-2019
Skills
Responsible and dependable
People's person
Adaptive to any environment
Very organized with attention to detail
Able to work within tight deadlines
Strong computer skills and MS Office (Word, Excel, Outlook, PowerPoint)
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