Valentina Montero
Mississauga,ON
Summary
Results-oriented Sales Operations Coordinator with a solid academic foundation in Business Management, holding a Bachelor of Commerce degree in mainstream management and an International Business Associate's degree. Continuously working on optimizing sales operations in the medical sector. Skilled in enhancing revenue generation, cross-functional team leadership, data analysis, customer relationship management, and project coordination. Committed to delivering exceptional value through efficient sales operations management. Open to exploring opportunities in various sectors, leveraging a versatile skill set and a strong commitment to achieving business objectives.
Overview
5
5
years of professional experience
Work History
Sales Operations Coordinator
Medtronic
Brampton, ON
10.2022 - Current
- Proficient in providing technical support, including program/system training, documentation, data extraction, data review, tracking, and coding.
- Skilled in reporting complaints and Adverse Drug Reactions (ADR) while adhering to regulatory requirements, ensuring transparency and compliance within organizations.
- Expert in developing and maintaining critical metrics that track progress, offering valuable insights and analytics for continuous process improvements.
- Capable of planning and executing process enhancement initiatives to streamline workflows, increase efficiency, and contribute to the organization's overall improvement.
- Competent in collecting, reviewing, and submitting government applications for payment, maintaining accuracy and completeness to support smooth organizational operations.
- Detail-oriented with a focus on correcting claims and managing CPT compensation forms, ensuring accuracy and preventing duplicates through cross-referencing with key systems.
- Utilize advanced Microsoft Excel skills to create detailed reports and data analysis, enhancing the monitoring and optimization of various sales and operational processes.
Sales Support Administrator | Intern
Medtronic
Brampton, ON
06.2022 - 10.2022
- Apply your understanding of company operations to assist in the development, implementation, and administration of program/system guidelines and procedures, contributing to the efficiency and effectiveness of our processes.
- Gather and compile information for reports, helping to track progress and provide valuable insights into our operations.
- Provide technical support, including program/system training, documentation, data extraction, data review, tracking, and coding, to ensure the smooth operation of our sales support functions.
- Develop and maintain critical metrics that track progress against agreed deliverables, offering analytics and data-driven insights that can lead to enhancements in the systems and processes.
- Collect new government applications, review them for accuracy and completeness, and follow up on processes, submitting completed applications for payment, contributing to the financial well-being of the organization.
- Contact patients and/or clinics to make arrangements for corrections as needed and resubmit claims once they have been corrected, ensuring accuracy and compliance with regulations.
Assistant Office Management | Receptionist
PHYSIOMED
Mississauga, ON
10.2021 - 05.2022
- Managed the company billing software by entering services, billings, and payments accurately. Conducted daily reconciliation of payments to maintain financial accuracy.
- Effectively managed the appointment book, coordinated appointments, and handled electronic correspondence to ensure seamless operations.
- Responsible for customer intake and flow, ensuring that clients and visitors received prompt assistance and information.
- Ensured document compliance by creating and updating records and files, contributing to the organization's data management and organization.
- Maintained a clean and well-organized front office to create a professional and welcoming environment for guests. This involved inventory management, ordering, requisitions, and shipment receiving to ensure the smooth daily operations.
- Acted as the primary point of contact for phone calls, guests, and mail, efficiently directing inquiries and facilitating effective communication within the organization.
Vaccine Clinic Support Staff
Halton Region
Oakville, ON
02.2021 - 09.2021
- Verify client appointments and documentation to ensure accurate record-keeping and adherence to scheduling protocols.
- Oversee client registration, provide assistance with data collection, and perform data entry tasks, ensuring that all necessary information is accurately documented.
- Monitor and deliver necessary equipment to the appropriate clinic staff to support the vaccination process, ensuring that all equipment is readily available when needed.
- Direct clients to the appropriate Clinical Staff member or Immunizer, ensuring they receive the necessary care and support during their vaccination experience.
- Maintain a vigilant eye on clients in the pre and post-immunization areas, ensuring their well-being and offering assistance when required.
Team Lead
Suzy Shier
Niagara Falls, ON
08.2019 - 08.2020
- Communicated in a courteous and professional manner with clients through emails and telephone, addressing inquiries and concerns effectively.
- Responded to over in-person inquiries daily from staff, clients, providing assistance and information to enhance the customer experience.
- Responsible for opening and closing the store, including cash reconciliation at the beginning and end of each day, ensuring financial accuracy and security.
- Prepared and planned staff positions and duties for the day, ensuring a well-organized and efficient work environment.
- Handled returns for online and in-store products, addressing customer needs and maintaining satisfaction.
- Demonstrated exceptional sales and performance skills, consistently reaching and surpassing sales and performance goals, contributing to the store's success.
Sales Associate
Levi's Outlet Store
Niagara-on-the-Lake, ON
01.2019 - 08.2019
- Demonstrated exceptional sales skills, consistently meeting and surpassing sales quotas, contributing to the store's success.
- Rotated stock and restocked shelves to maintain product availability and store appearance, helping to keep inventory well-organized and readily accessible to customers.
- Prepared merchandise for the sales floor by pricing or tagging items, ensuring they are ready for sale and accurately priced.
- Assisted customers in locating products and checked the store system for merchandise availability at other sites, ensuring customers find the products they desire.
- Organized racks and shelves to maintain the store's visual appeal, engaging customers and effectively promoting specific merchandise.
Education
Bachelor of Arts - Commerce | Management
York University
Toronto, ON10.2023
Associate of Arts - International Business
Niagara College
Niagara-on-the-Lake, ON06.2020
Skills
- Revenue Development
- Salesforce
- Order Processing
- Quote Preparation
- Business Development
- Data Analysis
Languages
Spanish
Native or Bilingual
Timeline
Sales Operations Coordinator
Medtronic
10.2022 - Current
Sales Support Administrator | Intern
Medtronic
06.2022 - 10.2022
Assistant Office Management | Receptionist
PHYSIOMED
10.2021 - 05.2022
Vaccine Clinic Support Staff
Halton Region
02.2021 - 09.2021
Team Lead
Suzy Shier
08.2019 - 08.2020
Sales Associate
Levi's Outlet Store
01.2019 - 08.2019
Bachelor of Arts - Commerce | Management
York University
Associate of Arts - International Business
Niagara College