Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Montero

Mississauga,ON

Summary

Results-oriented Sales Operations Coordinator with a solid academic foundation in Business Management, holding a Bachelor of Commerce degree in mainstream management and an International Business Associate's degree. Continuously working on optimizing sales operations in the medical sector. Skilled in enhancing revenue generation, cross-functional team leadership, data analysis, customer relationship management, and project coordination. Committed to delivering exceptional value through efficient sales operations management. Open to exploring opportunities in various sectors, leveraging a versatile skill set and a strong commitment to achieving business objectives.

Overview

5
5
years of professional experience

Work History

Sales Operations Coordinator

Medtronic
10.2022 - Current
  • Proficient in providing technical support, including program/system training, documentation, data extraction, data review, tracking, and coding.
  • Skilled in reporting complaints and Adverse Drug Reactions (ADR) while adhering to regulatory requirements, ensuring transparency and compliance within organizations.
  • Expert in developing and maintaining critical metrics that track progress, offering valuable insights and analytics for continuous process improvements.
  • Capable of planning and executing process enhancement initiatives to streamline workflows, increase efficiency, and contribute to the organization's overall improvement.
  • Competent in collecting, reviewing, and submitting government applications for payment, maintaining accuracy and completeness to support smooth organizational operations.
  • Detail-oriented with a focus on correcting claims and managing CPT compensation forms, ensuring accuracy and preventing duplicates through cross-referencing with key systems.
  • Utilize advanced Microsoft Excel skills to create detailed reports and data analysis, enhancing the monitoring and optimization of various sales and operational processes.

Sales Support Administrator | Intern

Medtronic
06.2022 - 10.2022
  • Apply your understanding of company operations to assist in the development, implementation, and administration of program/system guidelines and procedures, contributing to the efficiency and effectiveness of our processes.
  • Gather and compile information for reports, helping to track progress and provide valuable insights into our operations.
  • Provide technical support, including program/system training, documentation, data extraction, data review, tracking, and coding, to ensure the smooth operation of our sales support functions.
  • Develop and maintain critical metrics that track progress against agreed deliverables, offering analytics and data-driven insights that can lead to enhancements in the systems and processes.
  • Collect new government applications, review them for accuracy and completeness, and follow up on processes, submitting completed applications for payment, contributing to the financial well-being of the organization.
  • Contact patients and/or clinics to make arrangements for corrections as needed and resubmit claims once they have been corrected, ensuring accuracy and compliance with regulations.

Assistant Office Management | Receptionist

PHYSIOMED
10.2021 - 05.2022
  • Managed the company billing software by entering services, billings, and payments accurately. Conducted daily reconciliation of payments to maintain financial accuracy.
  • Effectively managed the appointment book, coordinated appointments, and handled electronic correspondence to ensure seamless operations.
  • Responsible for customer intake and flow, ensuring that clients and visitors received prompt assistance and information.
  • Ensured document compliance by creating and updating records and files, contributing to the organization's data management and organization.
  • Maintained a clean and well-organized front office to create a professional and welcoming environment for guests. This involved inventory management, ordering, requisitions, and shipment receiving to ensure the smooth daily operations.
  • Acted as the primary point of contact for phone calls, guests, and mail, efficiently directing inquiries and facilitating effective communication within the organization.

Vaccine Clinic Support Staff

Halton Region
02.2021 - 09.2021
  • Verify client appointments and documentation to ensure accurate record-keeping and adherence to scheduling protocols.
  • Oversee client registration, provide assistance with data collection, and perform data entry tasks, ensuring that all necessary information is accurately documented.
  • Monitor and deliver necessary equipment to the appropriate clinic staff to support the vaccination process, ensuring that all equipment is readily available when needed.
  • Direct clients to the appropriate Clinical Staff member or Immunizer, ensuring they receive the necessary care and support during their vaccination experience.
  • Maintain a vigilant eye on clients in the pre and post-immunization areas, ensuring their well-being and offering assistance when required.

Team Lead

Suzy Shier
08.2019 - 08.2020
  • Communicated in a courteous and professional manner with clients through emails and telephone, addressing inquiries and concerns effectively.
  • Responded to over in-person inquiries daily from staff, clients, providing assistance and information to enhance the customer experience.
  • Responsible for opening and closing the store, including cash reconciliation at the beginning and end of each day, ensuring financial accuracy and security.
  • Prepared and planned staff positions and duties for the day, ensuring a well-organized and efficient work environment.
  • Handled returns for online and in-store products, addressing customer needs and maintaining satisfaction.
  • Demonstrated exceptional sales and performance skills, consistently reaching and surpassing sales and performance goals, contributing to the store's success.

Sales Associate

Levi's Outlet Store
01.2019 - 08.2019
  • Demonstrated exceptional sales skills, consistently meeting and surpassing sales quotas, contributing to the store's success.
  • Rotated stock and restocked shelves to maintain product availability and store appearance, helping to keep inventory well-organized and readily accessible to customers.
  • Prepared merchandise for the sales floor by pricing or tagging items, ensuring they are ready for sale and accurately priced.
  • Assisted customers in locating products and checked the store system for merchandise availability at other sites, ensuring customers find the products they desire.
  • Organized racks and shelves to maintain the store's visual appeal, engaging customers and effectively promoting specific merchandise.

Education

Bachelor of Arts - Commerce | Management

York University
Toronto, ON
10.2023

Associate of Arts - International Business

Niagara College
Niagara-on-the-Lake, ON
06.2020

Skills

  • Revenue Development
  • Salesforce
  • Order Processing
  • Quote Preparation
  • Business Development
  • Data Analysis

Languages

Spanish
Native or Bilingual

Timeline

Sales Operations Coordinator

Medtronic
10.2022 - Current

Sales Support Administrator | Intern

Medtronic
06.2022 - 10.2022

Assistant Office Management | Receptionist

PHYSIOMED
10.2021 - 05.2022

Vaccine Clinic Support Staff

Halton Region
02.2021 - 09.2021

Team Lead

Suzy Shier
08.2019 - 08.2020

Sales Associate

Levi's Outlet Store
01.2019 - 08.2019

Bachelor of Arts - Commerce | Management

York University

Associate of Arts - International Business

Niagara College

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Valentina Montero