Valentina Mendoza Guzman
Hamilton,Canada
Summary
Results-driven professional with expertise in customer service, sales, and program management. Proven track record of meeting targets and driving growth through strategic planning and relationship building. Skilled in leading teams, managing budgets, and executing marketing strategies. Committed to delivering exceptional service and fostering client relationships.
Overview
9
9
years of professional experience
Work History
Program Manager/Business Development Representative
1 Click Heating and Cooling
Toronto, Canada
04.2023 - 07.2024
- Presented and sold HVAC solutions to potential customers, highlighting the benefits and value propositions tailored to their needs
- Providing pre-sales and post-sales support to customers
- Met monthly sales targets and KPIs
- Developed the Cooperative and Community Housing Program by establishing processes and networking to secure deals
- Managed the marketing budget for trade shows, developed schedules for team members, and assigned their responsibilities
- Successfully raised awareness of the company at home shows in Toronto, Ottawa, and Nova Scotia
- Secured a 1.6M deal and grew a healthy pipeline of up to 15M
General Manager/Sales Manager
Planet Fitness, Taymax Group
Mississauga, Canada
04.2018 - 06.2021
- Managed high levels of customer service and sales, ensuring a positive member experience
- Fostered strong relationships with customers, maintaining a friendly and welcoming environment
- Set monthly team goals, driving performance and consistently meeting targets
- Managed payroll, scheduling, inventory, and ensured compliance with policies and procedures
- Increased sales by 12% per month during the first two months as General Manager, contributing to significant growth
Health Fitness Specialist
MediFit Corporate Services/ EXOS at Citi Financial
Mississauga, Canada
05.2015 - 04.2018
- Personal training existing members, creating customized fitness programs tailored to their individual goals, and providing ongoing support and motivation to ensure progress and success
- Leading and directing group training labs both inside and outside of the facility, ensuring safe and effective exercises while fostering a positive group dynamic and a motivating environment
- Designing and creating informative boards and materials for members, highlighting fitness tips, recipes, upcoming events, and other relevant information
- Proficient in standard Microsoft Office applications, including Excel, PowerPoint, and Word for document preparation, ensuring efficient administrative support
Fitness Facility Supervisor and Personal Trainer
Credit Valley Golf and Country Club
Mississauga, Canada
11.2015 - 10.2016
- Develop and implement strategies to attract new members while setting and tracking short-term and long-term sales and performance goals
- Address and resolve member complaints promptly, ensuring high levels of satisfaction and fostering a positive club experience
- Manage work schedules, ensure adequate coverage, and maintain a positive and productive work environment
- Process payroll accurately, maintain up-to-date member records, and ensure all documentation is current
- Retained existing members and expanded the client database through strong word-of-mouth referrals from satisfied clients
Education
Diploma - Fitness and Health Administration
Humber College Institute of Technology And Advanced Learning
Toronto, ON08.2015
Certificate - Instagram Marketing Strategy Course
Hubspot Academy
OnlineCertificate - Personal Trainer Specialist
CanFitPro
Toronto, ONSkills
- Customer service
- Inventory
- Scheduling
- KPI tracking
- Team leadership
- Public speaking
- Merchandising
- Recruitment and hiring
- Sales and marketing
- Budget coordination
- Excel, Word, PowerPoint
- CRM
Languages
- English, Advanced
- Spanish, Advanced
References
References available upon request.
Timeline
Program Manager/Business Development Representative
1 Click Heating and Cooling
04.2023 - 07.2024
General Manager/Sales Manager
Planet Fitness, Taymax Group
04.2018 - 06.2021
Fitness Facility Supervisor and Personal Trainer
Credit Valley Golf and Country Club
11.2015 - 10.2016
Health Fitness Specialist
MediFit Corporate Services/ EXOS at Citi Financial
05.2015 - 04.2018
Diploma - Fitness and Health Administration
Humber College Institute of Technology And Advanced Learning
Certificate - Instagram Marketing Strategy Course
Hubspot Academy
Certificate - Personal Trainer Specialist
CanFitPro
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