Valentina Martenco

• Complete sales transactions, upgrades, redemptions, and Group Sales.
• Work with other departments to provide guests with enjoyable experiences and positive solutions.
• Resolve guest issues and concerns over the phone, in person, and through email.
• Assist admissions supervisory team with the operation and closeout procedures.
• Assist guests with ride accommodations and our RAP program.

• Collaborated with cross-functional teams to gather, analyze, and document business requirements for new projects and initiatives.
• Analyzed key performance indicators to identify effective strategies.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Implemented data-driven solutions, leveraging tools such as SQL and Excel, to streamline business processes and improve operational efficiency.
• Organized client meetings to provide project updates.
• Maintained customer databases and tracked client interactions.

● Analysis and management of complaints and warranty claims from our customers in the international retail market (distributors of ESWINDOWS products in Florida).

● Generating no cost replacement orders considering the issue reported and its most efficient solution.

● Management of maritime and air dispatches of replacement orders.

● Analysis of possible causes and responsible areas within the company for the

• Ensured complete resolution of all open cases within specified timelines.
• Researched and led investigations into various areas to drive improvements and devise new processes.
• Provided training, support and guidance to new customer service representatives.

● Monitoring and control of international inventory to ensure availability of material.

• Schedule inspections and service visits for international market customers.
• Assign the technical representatives, supplies, and instruments required for the service visits, taking into account the geographical location and time restrictions.
• Generate the service reports, control indicators, costs, and results reports for senior management.