Valentina Klotz
Calgary,AB
Summary
Dynamic professional with a proven track record at 1600 World Bier Haus Restaurant & Lounge, excelling in customer service and effective multitasking. Demonstrated exceptional communication and phone etiquette, significantly enhancing dining experiences and operational efficiency. Skilled in complaint handling, showcasing patience and empathy, while maintaining a detail-oriented approach to elevate brand engagement and client satisfaction. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess and Expedition
1600 World Bier Haus Restaurant & Lounge
Calgary, AB
04.2024 - Current
- Answered customer questions about hours, seating, and menu information
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Assistant
The Nobles Management
Calgary, AB
11.2020 - Current
- Adapted quickly to changing environments for continued professionalism under pressure
- Remained focused, motivated and professional throughout long and hectic events
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement
Receptionist Temp
The Beverly Hair Salon
Calgary, AB
09.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
Education
Bachelor of Arts - Graphic Media and Web Design
SAIT
Calgary, AB06.2028
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Mount Royal University
01.2025
No Degree - Open Studies
National Sports School
Calgary, AB06.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
Languages
English
Native or Bilingual
Croatian
Professional Working
Certification
Proserve - Completed Thursday December 19 2024 Registration Number: 1712334024
CPR - A,B,C Certification
Timeline
Hostess and Expedition
1600 World Bier Haus Restaurant & Lounge
04.2024 - Current
Receptionist Temp
The Beverly Hair Salon
09.2023 - 11.2023
Assistant
The Nobles Management
11.2020 - Current
Bachelor of Arts - Graphic Media and Web Design
SAIT
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Mount Royal University
No Degree - Open Studies
National Sports School