VALENTINA GARCES
Edmonton,AB
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
BUCO Pizza+Vino Bar
05.2025 - Current
- Supported daily operations by coordinating schedules and managing staff assignments.
- Overseeing the floor daily operations and staff performance to ensure the quality of service.
- Monitored inventory levels, ensuring timely replenishment and minimizing shortages.
- Assisted in training new employees on operational procedures and customer service standards.
- Implemented process improvements to enhance team efficiency and service delivery.
Floor Manager
The Backyard Smoke House
05.2024 - 01.2025
- Managed daily operations of the floor, including scheduling, customer service and staff training.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Implemented cost-effective methods of inventory management.
- Mentored and trained new employees on company policies and procedures.
Assistant Manager
Downlow Chicken Shack
06.2023 - 04.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Server
Earls Kitchen and Bar
10.2022 - 05.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
Associate in Arts (A.A.) - Business Management
Arbutus College
Vancouver, BC04.2024
Skills
- Customer Service
- Time Management
- Stock management
- Employee management
- Conflict resolution
- POS systems
Certification
ProServe Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant General Manager
BUCO Pizza+Vino Bar
05.2025 - Current
Floor Manager
The Backyard Smoke House
05.2024 - 01.2025
Assistant Manager
Downlow Chicken Shack
06.2023 - 04.2024
Server
Earls Kitchen and Bar
10.2022 - 05.2023
Associate in Arts (A.A.) - Business Management
Arbutus College
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