Valentina Castrejon
Dinuba
Summary
Dynamic and customer-focused professional with a proven track record at Dutch Bros, excelling in time management and problem-solving. Recognized for fostering a welcoming atmosphere and enhancing customer satisfaction through effective communication and attention to detail. Bilingual in Spanish, committed to delivering exceptional service and building lasting customer relationships. Friendly and reliable with a positive attitude and excellent customer service skills. Understands the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Barista
Dutch Bros
12.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
Lily's Blossom Trail Fruit Stand
06.2024 - 10.2024
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Took inventory of all goods in stock and created lists of forecasted items to be purchased based on inventory levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Dinuba High School
Dinuba, CAAssociate of Science - Biological Sciences
Reedley College
Reedley, CA05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Fluent Spanish speaker
- Customer service
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Dutch Bros
12.2024 - Current
Cashier
Lily's Blossom Trail Fruit Stand
06.2024 - 10.2024
High School Diploma -
Dinuba High School
Associate of Science - Biological Sciences
Reedley College
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