Valentina Cafazzo
Palgrave,ON
Summary
Experienced in hands on small business management from ground level product development and customer service. Skilled in working under pressure and adapting to new situations and challenges. Collaborative and creative problem solver in addressing small business challenges. Hard working and able to adapt to change.
Overview
11
11
years of professional experience
Work History
Small Business Co-Owner
Euro Desserts
2016.01 - Current
- Increased customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Implemented baking skills and pastry design and product creation to provide unique and high quality desserts.
Child Care Worker
Reggio Kids
2022.10 - 2023.02
- Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
- Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.
- Contributed to a clean facility by adhering to daily cleaning routines, ensuring that toys and equipment were sanitized regularly.
Store Manager
Euro Harvest
2013.06 - 2016.04
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
No Degree - Business Management
Humber College
Toronto, ON03.2015
High School Diploma -
St. Michael Catholic Secondary School
Bolton, ON06.2014
Skills
- Inventory Management
- Customer Service
- Brand Management
- Small Business Operations
- Administrative Management
- Content Creation
- Operations Management
- Decision Making
- Product Development
- Financial Management
- Quality Control
- Time Management
Websites
Languages
English
Timeline
Child Care Worker
Reggio Kids
2022.10 - 2023.02
Small Business Co-Owner
Euro Desserts
2016.01 - Current
Store Manager
Euro Harvest
2013.06 - 2016.04
No Degree - Business Management
Humber College
High School Diploma -
St. Michael Catholic Secondary School
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