Valentina Brum

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Served food and beverages

• provided specialized customer service to patrons who order entire bottles of alcohol, including taking orders, making recommendations, pouring/mixing drinks, and ensuring a positive experience.

• Ensure all bottle service areas are clean, organized, and stocked.

• Handle transactions accurately, including processing payments and maintaining records.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.