Valentina Aprea
Woodbridge,ON
Summary
Punctual and honest cahier with a solid background in the retail sales environment. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste. Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills are combined with an attentive and detail-oriented nature. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves, and promoting sale items. Proficient in sales and product merchandise and adept at offering every customer upbeat and knowledgeable support. Results-focused sales associate who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail.
Overview
5
5
years of professional experience
Work History
Server
La Veranda
09.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- I took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on the cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Pioneer Pools
Vaughan
05.2023 - 08.2023
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
Cashier
Vaughan Mills, La Vie En Rose
Vaughan, ON
07.2020 - 06.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained cash drawer of $300 or more per shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Sales Associate
Vaughan Mills, La Vie En Rose
Vaughan, ON
06.2019 - 07.2020
- Provided excellent customer service.
- Creative problem solving and decision-making when dealing with customers and returns.
- Deep knowledge of product and inventory.
- Genuine enthusiasm for the company, its products, and its culture.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
BA Honours - Psychology, Neuroscience And Behaviour
McMaster University
04-2025
High School Diploma -
St. Joan of Arc Catholic High School
Maple, ON06.2021
Skills
- Detail-Oriented
- Work Task Prioritization
- Cash Register Operations
- Pricing and Markdowns
- Goal Setting and Achievement
- Return and Exchange Processing
- Point of Sale Software
- Adaptable and Flexible
- Staff Supervision
- Cash Handling
- Customer Relations
- Exceptional Customer Service
Accomplishments
- Promoted to cashier after 12 months for exceptional performance.
- Resolved product issue through consumer testing.
- Completed volunteer work for the Homeless Shelter, Sick Kids, and the Food Bank.
- Graduated grade 12 on the Honour Roll
References
References available upon request.
Timeline
Sales Associate
Pioneer Pools
05.2023 - 08.2023
Server
La Veranda
09.2021 - Current
Cashier
Vaughan Mills, La Vie En Rose
07.2020 - 06.2021
Sales Associate
Vaughan Mills, La Vie En Rose
06.2019 - 07.2020
BA Honours - Psychology, Neuroscience And Behaviour
McMaster University
High School Diploma -
St. Joan of Arc Catholic High School
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