Customer-focused parts manager with extensive experience in business operations and sales support, driving customer satisfaction and meeting demands. Skilled in transportation and distribution fleet management, with proven expertise in customer service, inventory control, and cost reduction. Effective leader with a strong background in parts and fleet management, delivering results through strategic staff management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Manager / Fleet Manager
NorCal Truck Services Inc
Sacramento
11.2007 - 12.2024
Developed and maintained fleet budget, including expense forecasting and tracking.
Developed emergency response plans for vehicle breakdowns and accidents to minimize downtime.
Monitored and analyzed fleet performance metrics, identifying trends and implementing improvements.
Negotiated contracts with suppliers for parts, services, vehicle rentals.
Analyzed data from various sources such as repair bills and fuel consumption records to identify areas of improvement.
Developed and implemented policies and procedures for fleet operations.
Created reports on vehicle utilization, mileage tracking and other metrics as needed. Communicated with upper management and drivers to build lasting relationships.
Trained staff on best practices for vehicle inspections and maintenance.
Managed inventory levels for diverse auto parts and accessories.
Trained team members on product knowledge and customer service techniques.
Assisted customers in identifying and purchasing appropriate parts for vehicles.
Analyzed productivity reports, discussing with senior management at sales meetings.
Managed recruiting, objectives setting, coaching, and performance monitoring of sales team.
Trained new employees in all aspects of the store's operations, policies and procedures.
Maintained relationships with key vendors by attending trade shows, conferences and meetings as needed.
Organized and maintained the parts warehouse for easy access and efficient workflow.