Valentin Forcade
Ottawa,Canada
Summary
Results-driven Revenue Operations Analyst with three years of experience in the healthcare IT sector. Expertise in deal desk and pipeline management, alongside process optimization, and financial analysis, drives operational efficiency. Strong problem-solving, communication, and teamwork skills contribute to enhancing workflows and fostering a collaborative work environment. Aiming to leverage analytical abilities to propel organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Revenue Operations Analyst, Senior
Smile Digital Health
Ottawa, ON
09.2024 - Current
- Continued to manage the deal desk function, establishing continued processes for review and analysis through the design and build of asynchronous approvals within Salesforce.
- Led pricing analysis initiatives, including executive price approvals, and margin reviews. Created pricing and discount guidelines for all product suites. By working collaboratively with the sales, legal, and finance teams to ensure favorable proposals.
- Conducted weekly and monthly pipeline reviews, identified risks and opportunities through gap calls with account executives, enabling continuous pipeline growth efforts.
- Supported revenue forecasting through monthly commission forecasts, and ensuring pipeline data accuracy for the annual operating plan review process.
- Performed analysis to identify opportunities to optimize the effectiveness of revenue generating teams; streamlining workflows and processes to improve sales velocity and improve close ratios.
- Developed and managed territory assignments for each industry segment. In addition, developed annual and quarterly quotas for each account executive.
Deal Desk Coordinator
Smile Digital Health
Ottawa, Canada
01.2023 - 08.2024
- Established and supported design of pricing structures for core and premium solution products.
- Conducted presentations of new pricing models to the leadership team, highlighting key findings from financial, market analysis, and customer segmentation studies.
- Applied skills in Salesforce to implement and configure CPQ; post-implementation, continually identified areas of improvement, and developed strategies to operate more efficiently and boost deal velocity.
- Drafted customer churn reports summarizing quarterly performance for upper-level management review.
- Performed weekly financial analysis for Deal Desk meetings, generating margin analysis on all company deals.
- Analyzed support cost trends by customer, and highlighted key patterns in the data, leveraging the outcome to improve forecasting.
- Conducted daily data entry to preserve comprehensive records of proposals, tracking approvals, conditions and risks.
- Built relationships with key stakeholders to ensure effective communication between departments within the organization.
Sales Analyst, Partnerships
Smile Digital Health
Ottawa, Canada
04.2022 - 12.2022
- Analyzed industry data from Gartner and KLAS to understand the competitive landscape, pricing models, and industry trends to inform business decisions.
- Coordinated research and outreach to potential customers and partners. Produced and presented partnership and sales proposals to prospective customers.
- Collaborated with cross-functional teams, including finance, legal, and sales, on proposals involving partners.
- Assisted in developing training programs for new sales personnel to facilitate onboarding processes.
- Began acquiring and developing key skills in the development of pricing models and discount structures. This enhanced the adaptability to legacy pricing models.
Business Development Representative
Smile Digital Health
01.2022 - 03.2022
- Conducted outreach activities, such as cold calling, emailing, and attending networking events.
- Researched target accounts to build a pipeline of qualified leads. Developed and maintained relationships with potential customers to understand their business needs.
- Collaborated with sales team members to develop strategies for targeting new prospects. Identified key decision-makers within target companies and initiated contact with them.
- Maintained up-to-date records of customer interactions and communications. Provided regular updates on progress toward meeting monthly targets.
- Attended trade shows and conferences to support companies sales and lead generation efforts.
Education
Bachelor of Commerce - International Business
Carleton University
Ottawa, ON12.2021
High School Diploma -
Jerudong International School
Brunei Darussalam05.2017
Skills
- Deal Desk Management
- Financial Analysis
- Revenue Forecasting
- Pipeline Management
- CRM Software
- Cross-functional collaboration
Certification
- FUSION program (Future Skill and Innovation Network)
- UDEMY: Financial Analyst Course
Accomplishments
- Entrance Scholarship and Entrance Academic Credits for Academic Excellence (University)
- IB Diploma (High-School)
- IGCSE Diploma (High-School)
References
References available upon request.
Languages
French
Native/ Bilingual
Timeline
Revenue Operations Analyst, Senior
Smile Digital Health
09.2024 - Current
Deal Desk Coordinator
Smile Digital Health
01.2023 - 08.2024
Sales Analyst, Partnerships
Smile Digital Health
04.2022 - 12.2022
Business Development Representative
Smile Digital Health
01.2022 - 03.2022
Bachelor of Commerce - International Business
Carleton University
High School Diploma -
Jerudong International School
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