Valencia Robins-Davis

Key Duties and Responsibilities:

• Assist with scheduling follow-up appointments, tests, and referrals.
• Monitor that patients complete ordered diagnostic studies or procedures.
• Support continuity of care by tracking referrals and results.
• Provide basic education related to chronic conditions, medications, and treatment instructions pre and post-op surgical teaching.(within LVN scope).
• Serve as a point of contact for patient questions, clarifications, or concerns.
• Perform outreach calls to follow up with patients regarding missed appointments, medication adherence.
• Assist with prior authorizations or coordination with insurance providers, when
• Obtain and record vital signs.
• Work closely with RNs, providers.
• Participate in team huddles and care coordination meetings.
• Escalate clinical concerns or complex patient needs to the RN or provider as appropriate.
• Collaborated with multidisciplinary team members to develop comprehensive treatment plans for complex cases.
• Facilitated communication between providers, patients, and families throughout the treatment process.

• Serve as a liaison between provider hospitals, community agencies, members, caregivers, RNs, and other interdisciplinary care team members. Conduct patient screenings and assessments using approved tools to identify high-risk patients.
• Document assessment findings and communicate them to the case manager for further action.
• Coordinate meetings to develop individualized care plans tailored to each patient's needs.
• Educate members about their health conditions, treatment plans, and available resources to empower them in managing their health.
• Advocate for members' needs, ensuring they receive appropriate care and support from the healthcare system.
• Monitor patient progress and update care plans to reflect changes in their health status or needs.
• Key Accomplishments
• → Improved interdisciplinary communication and collaboration, resulting in enhanced patient outcomes and care coordination.
• → Achieved 95% patient satisfaction rate by consistently advocating for members and providing comprehensive health support.

• Proficiently managed patient intake, scheduling, and appointment flow to ensure a seamless and optimal patient experience.
• Monitored vital signs, conducted preventative health assessments, and assisted with medical procedures to support patient care.
• Coordinated referrals, scheduled follow-up appointments, and maintained equipment and supplies to ensure operational readiness.
• Sterilized equipment, maintained a clean workspace, and prepared specimens while conducting quality control checks for accuracy.
• Educated patients, explained examination procedures, and addressed inquiries to enhance patient understanding and satisfaction.
• Key Accomplishments
• → Reduced patient wait times by 30% through streamlined intake processes, enhancing overall patient satisfaction.
• → Implemented a proactive equipment maintenance schedule, optimizing operational efficiency and patient care quality.

• Administered medications and IV fluids, ensuring accurate dosage and monitored patients for adverse reactions.
• Conducted patient intake, monitored vital signs, and performed quality control checks to assess and maintain patient health.
• Conducted blood draws, reviewed medications, and explained procedures to patients to ensure informed consent.
• Scheduled appointments and obtained authorizations to coordinate comprehensive patient care.
• Key Accomplishments
• → Recognized for achieving a 95% patient satisfaction rate through empathetic communication/ personalized care approaches.
• → Developed and executed a training program for new staff members, improving team efficiency and patient care delivery.