Valeasia Haley
Fremont
Summary
I have 39 years of progressive healthcare leadership in patient care services, effectively enhancing patient satisfaction and operational performance. I excel in staff coaching, conflict resolution, and team development, demonstrating a deep commitment to health equity and community-centered care. Proven ability to build high-performing teams and maintain HIPAA compliance while ensuring efficient patient flow and service delivery.
Overview
38
38
years of professional experience
1
1
Certification
Work History
PATIENT CARE SERVICES MANAGER
Baywell Health
Oakland
02.1988 - 04.2026
- Led daily patient care and operational functions, enhancing patient admission flow in a high-volume healthcare setting.
- Supervised medical assistants, patient service representatives, and front desk teams to ensure efficient patient interactions.
- Managed patient coordination, appointment flow, insurance verification, and referral management processes.
- Served as a primary resource for patient advocacy, grievance resolution, and service recovery.
- Trained staff on EMR/EHR systems, including Epic, and compliance procedures to ensure quality patient care.
- Maintained strict adherence to HIPAA regulations and patient confidentiality standards, ensuring secure patient information management.
Education
Some College Coursework - Healthcare Coursework, General Studies
Chabot College
Hayward, CaliforniaSkills
- Patient Care & Advocacy
- Customer Service & Conflict Resolution
- Medical Reception, Scheduling & Insurance Verification
- Care Coordination, Referrals & Prior Authorizations
- Time Management & Organizational Skills
- Healthcare Administration & Clinic Operations
- Staff Supervision & Team Development
- HIPAA Compliance & EMR/EHR Systems (Epic)
- Attention to Detail
Certification
- HIPAA Certification
- CPR Certification
- Healthcare Customer Service Training
- Leadership Development Training
- Medical Terminology Training
- Phlebotomy Certification (Previously Held)
Timeline
PATIENT CARE SERVICES MANAGER
Baywell Health
02.1988 - 04.2026
Some College Coursework - Healthcare Coursework, General Studies
Chabot College