Hi, I’m
Valdete Sinani
Laval,QC
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Receptionist with hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
23
years of professional experience
Work History
Avanti le spa Laval, Quebec
Receptionist
11.2023 - 04.2024
Job overview
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assisted with onboarding of new employees by providing orientation information and support.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
St-Laurent Tendances beauté , QC
Receptionist,assistant
07.2023 - 11.2023
Job overview
- Provided administrative support to the receptionist.
- Scanned documents into electronic files for storage purposes.
- Developed strong relationships with clients through excellent communication skills.
- Scheduled appointments for clients and ensured accuracy of information.
- Answered incoming calls and routed to appropriate personnel.
- Handled confidential information with discretion and professionalism.
- Responded to customer inquiries via phone or email promptly and courteously.
- Processed customer payments in accordance with company policy.
- Inputted client contact information into database accurately.
- Processed payments from customers via cash or credit card transactions.
- Obtained and processed payments from clients for products and services.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
Linda Laval, QC
Cleaner
06.2019 - 06.2023
Job overview
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Emptied trash cans and replaced liners as needed.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
T-shirt factory Kosovo , Kosovo
Employee
02.2009 - 10.2014
Job overview
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Child educatorKosovo
Educator
08.2001 - 12.2013
Job overview
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Collaborated with colleagues to share best practices in teaching methods.
- Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Created a safe, comfortable learning environment for kids
- Organized activities and resources to promote kids engagement in learning.
- Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
Education
Carrefour D'Interculture De LavalLaval, QC
Secondary from Learning French
12-2023
University Overview
- Professional Development Courses:
Marin Barleti Institute Kosovo
High School Diploma
08-2000
Skills
- Schedule Management
- Scheduling appointments
- Strategic Planning
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Verbal and written communication
- Multi-Line Telephone Systems
- Document Control
- Basic accounting
- Documentation And Reporting
- Mail handling
- File Management
- Data Entry
- Document Management
- Expense Reporting
- Greeting and Seating Clients
- Professional and polished presentation
Timeline
Receptionist
Avanti le spa
11.2023 - 04.2024
Receptionist,assistant
St-Laurent Tendances beauté
07.2023 - 11.2023
Cleaner
Linda
06.2019 - 06.2023
Employee
T-shirt factory
02.2009 - 10.2014
Educator
Child educator
08.2001 - 12.2013
Carrefour D'Interculture De Laval
Secondary from Learning French
Marin Barleti Institute
High School Diploma
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