Valaria Hogan

Brampton,ON

Summary

Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering Number years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

years of professional experience

Certification

Work History

Receptionist Administrator / Greater

Karla Rumaldo

Brampton, ON

01.2022 - 02.2025

Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Hosts / Food Runner

Gurm

Brampton, ON

02.2023 - 10.2024

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.

Education

Ontario Secondary School Diploma -

Cardinal Ambrozic Catholic Secondary School

Bachelor Of Nursing - Nursing

Seneca

King

Skills

Reception management
File organization
Multi-line phone operation
Appointment setting
Reception area maintenance

Document management
Appointment scheduling
Scheduling appointments
Call handling

Languages

English

Full Professional