Valanka Vales
St. Albert
Summary
Retail professional equipped with extensive expertise in managing store operations and driving customer engagement.
Consistently recognized for fostering collaborative team environments and achieving operational targets. Reliable in adapting to changing needs and maintaining high standards of service and efficiency.
Overview
17
17
years of professional experience
Work History
Store Supervisor
Famoso Neapolitan Pizzeria
St. Albert, AB
07.2024 - 02.2025
- Supervised daily operations, ensuring adherence to quality and service standards.
- Managed inventory control, optimizing stock levels to reduce waste, enhance efficiency and submitting P&L Reports
- Implemented employee scheduling, maximizing labor resources while maintaining service consistency.
Junior Manager- Administration
GMR GOA INTERNATIONAL AIRPORT LTD
MOPA, GOA INDIA
12.2021 - 05.2024
- Implemented process improvements to streamline operations and reduce costs.
- Supervised daily airport operations, ensuring adherence to safety protocols and regulatory compliance.
- Coordinated cross-functional teams to streamline passenger flow and improve customer experience.
Restaurant Manager
STARCORPORATION Q-GOURMET
ABU DHABI/ DUBAI, UNITED ARAB EMIRATES
12.2016 - 05.2020
- Directed daily restaurant operations, ensuring high standards of food quality and service excellence.
- Implemented staff training programs, enhancing team performance and customer satisfaction.
Senior Food and Beverage Professional
EMIRATES FLIGHT CATERING
DUBAI, UNITED ARAB EMIRATES
07.2013 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Team Leader- Food and Beverage Service
GRAND HYATT GOA RESORT AND SPA
Bambolim , Goa-India
01.2011 - 04.2013
- Trained and mentored team members, fostering a collaborative work environment.
- Led daily operations, ensuring consistent service quality and guest satisfaction.
Room Service Order Taker
PARK HYATT GOA RESORT AND SPA
AROSSIM BEACH , CANSAULIM, GOA- INDIA
04.2009 - 12.2010
- Processed room service orders accurately to enhance guest satisfaction.
- Coordinated with kitchen and delivery staff for timely food and beverage service.
Restaurant Hostess
MAJORDA BEACH RESORT
MAJORDA, GOA-INDIA
07.2008 - 03.2009
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems, optimizing table turnover and guest flow.
Education
BBA - Travel & Tourism
D Y PATIL UNIVERSITY- School of Online
Pune- Maharashtra06.2023
High School Diploma -
CARMEL HIGHER SECONDARY SCHOOL
NUVEM, GOA- INDIA06.2008
GED -
OUR LADY OF PERPETUAL SUCCOUR HIGH SCHOOOL
CORTALIM, GOA- INDIA05.2006
Skills
- Inventory management
- Customer service
- Employee management
- Multitasking and organization
- Operations management
- Sales promotion
Accomplishments
- Pre-opening & task force for Hyatt Hotels.
- Ambassador of Moet & Chandon Champagne Lounge- Dubai Airport (LVMH)
- Manager of the year 2017 April- Leopold's of London Galleria- Abu-Dhabi
- Awarded Fact Dining for Leopold's of London- The Galleria Mall (Best Casual Dining Restaurant in Abu Dhabi 2018).
Languages
English
Full Professional
Hindi
Full Professional
Konkani
Native/ Bilingual
Timeline
Store Supervisor
Famoso Neapolitan Pizzeria
07.2024 - 02.2025
Junior Manager- Administration
GMR GOA INTERNATIONAL AIRPORT LTD
12.2021 - 05.2024
Restaurant Manager
STARCORPORATION Q-GOURMET
12.2016 - 05.2020
Senior Food and Beverage Professional
EMIRATES FLIGHT CATERING
07.2013 - 11.2016
Team Leader- Food and Beverage Service
GRAND HYATT GOA RESORT AND SPA
01.2011 - 04.2013
Room Service Order Taker
PARK HYATT GOA RESORT AND SPA
04.2009 - 12.2010
Restaurant Hostess
MAJORDA BEACH RESORT
07.2008 - 03.2009
High School Diploma -
CARMEL HIGHER SECONDARY SCHOOL
GED -
OUR LADY OF PERPETUAL SUCCOUR HIGH SCHOOOL
BBA - Travel & Tourism
D Y PATIL UNIVERSITY- School of Online