Summary
Overview
Work History
Education
Skills
Languages
Additional info:
Accomplishments
Affiliations
References
Timeline
Generic
Valanka Vales

Valanka Vales

Edmonton,AB

Summary

Driven and motivated with a strong understanding of project methodologies.

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

16
16
years of professional experience

Work History

Junior Manager- Administration

GMR GOA INTERNATIONAL AIRPORT LTD
MOPA, GOA INDIA
12.2021 - 05.2024
  • Implemented process improvements to streamline operations and reduce costs.
  • Collaborated with other departments to ensure smooth daily operations.
  • Coordinated special projects as assigned by senior management.
  • Provided leadership by setting goals and objectives while demonstrating a commitment to excellence.
  • Supervised and evaluated staff performance, providing feedback to improve team productivity.
  • Resolved customer complaints in an efficient and professional manner.
  • Recruited, interviewed, hired, trained, supervised, coached and motivated employees.
  • Monitored employee attendance records and took appropriate action when necessary.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed administrative tasks such as answering phones and emails, taking messages, ensuring project supplies were adequately stocked and scheduling important meetings and presentations.
  • Found affordable housing options for VIPs and families.
  • Served as primary contact person responsible for responding to all inquiries of the department.
  • Planned travel arrangements for VIPs.
  • Promoted personable but professional working relationship with employer by complying with privacy and confidentiality standard, as well as social boundaries.
  • Supervised a staff of butlers, housekeepers and other hospitality personnel.
  • Inspected food preparation areas to ensure health code regulations are being observed.
  • Provided guidance to junior staff members regarding their duties and responsibilities.
  • Managed ordering process for supplies needed by the department and guesthouses.
  • Developed training programs for new employees in order to ensure quality service standards were met.
  • Conducted regular inspections of guest rooms to ensure cleanliness and safety regulations are being followed.

Restaurant Manager

STARCORPORATION Q-GOURMET
ABU DHABI/ DUBAI, UNITED ARAB EMIRATES
12.2016 - 05.2020
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.

Senior Food and Beverage Professional

EMIRATES FLIGHT CATERING
DUBAI, UNITED ARAB EMIRATES
07.2013 - 11.2016
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Implemented systems for tracking inventory levels, waste management, ordering processes and other administrative tasks.
  • Provided training sessions for staff members on proper serving techniques, safety protocols and customer service expectations.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Managed a team of 15 food and beverage professionals, ensuring quality standards were met or exceeded on all products.

Team Leader- Food and Beverage Service

GRAND HYATT GOA RESORT AND SPA
Bambolim , Goa-India
01.2011 - 04.2013
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Room Service Order Taker

PARK HYATT GOA RESORT AND SPA
AROSSIM BEACH , CANSAULIM, GOA- INDIA
04.2009 - 12.2010
  • Answered incoming calls promptly and courteously.
  • Took orders from guests over the phone and in person.
  • Entered orders accurately into order-entry system.
  • Checked delivery orders for accuracy before leaving kitchen area.
  • Delivered food to guest rooms in a timely manner while adhering to safety standards.
  • Inspected supplies regularly to ensure adequate inventory levels were maintained at all times.
  • Processed payments with cash, credit cards, or other payment methods.
  • Performed routine maintenance tasks such as cleaning equipment and restocking utensils.
  • Supported other departments when needed by providing assistance during peak hours or special events.
  • Followed up with guests after meal delivery was completed to ensure satisfaction with product quality and service received.
  • Maintained cleanliness of workstation throughout shift.
  • Resolved customer complaints in an efficient manner when necessary.
  • Assessed quality of food and beverage products prior to delivery.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

Restaurant Hostess

MAJORDA BEACH RESORT
MAJORDA, GOA-INDIA
07.2008 - 03.2009
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Assisted with setting up banquet rooms for special events.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Greeted customers and escorted them to their tables.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Managed reservations, waitlists, and special requests for large parties.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Answered phones promptly to record and confirm reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Education

High School Diploma -

CARMEL HIGHER SECONDARY SCHOOL
NUVEM, GOA- INDIA
06-2008

GED -

OUR LADY OF PERPETUAL SUCCOUR HIGH SCHOOOL
CORTALIM, GOA- INDIA
05-2006

BBA - Travel & Tourism

D Y PATIL UNIVERSITY- School of Online
Pune- Maharashtra

Skills

  • Schedule Management
  • Organization and Multitasking
  • Office Supervision
  • Customer Service Management
  • Critical Thinking
  • Travel Coordination
  • Administrative Support
  • Meeting Coordination
  • Event Planning
  • Event Coordination
  • Scheduling appointments
  • Customer Relations
  • Employee performance evaluation
  • Operations Management
  • Retail Operations
  • Deadline Management
  • Stress Tolerance
  • Time Management
  • Teamwork and Cooperation

Languages

English
Full Professional
Hindi
Full Professional
Konkani
Native/ Bilingual

Additional info:

DOB: OCT-1990-04

NATIONALITY: INDIAN

LICENCE: CLASS 7

Accomplishments

  • Been a valuable contributer to the pre-opening team of Grand Hyatt Goa Resort.
  • Been a Brand Ambassador of Moet & Chandon champagne lounge- Dubai Airport
  • Awarded Employee of the month in the year 2017 April- Leopold's of london Galleria- Abu Dhabi
  • Won an award from Fact Dining awards for Leopold's of London- The Galleria Mall, as the Best Casual Dining Restaurant in Abu Dhabi 2018

Affiliations

  • Cooking
  • Gardening
  • Long drives

References

References available upon request.

Timeline

Junior Manager- Administration

GMR GOA INTERNATIONAL AIRPORT LTD
12.2021 - 05.2024

Restaurant Manager

STARCORPORATION Q-GOURMET
12.2016 - 05.2020

Senior Food and Beverage Professional

EMIRATES FLIGHT CATERING
07.2013 - 11.2016

Team Leader- Food and Beverage Service

GRAND HYATT GOA RESORT AND SPA
01.2011 - 04.2013

Room Service Order Taker

PARK HYATT GOA RESORT AND SPA
04.2009 - 12.2010

Restaurant Hostess

MAJORDA BEACH RESORT
07.2008 - 03.2009

High School Diploma -

CARMEL HIGHER SECONDARY SCHOOL

GED -

OUR LADY OF PERPETUAL SUCCOUR HIGH SCHOOOL

BBA - Travel & Tourism

D Y PATIL UNIVERSITY- School of Online

Similar Profiles

CREATE PROFILE
Valanka Vales