Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valane (Mickey) Lovig

Red Deer,AB

Summary

Experienced parts employee with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training in phone skills . Motivated to learn, grow and excel in The Trinity Water and Septic company. Knowledgeable and dedicated customer service professional with extensive experience in Parts industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Part Shipper/Shipping Receiver

Honda Red Deer Sales
Red Deer, AB
08.2000 - Current
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Compiled and maintained important records such as retail, wholesale and stock data using internal software.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted research to address shipping errors and packaging mistakes.
  • Sorted and delivered materials to different work areas and staff.

Parts Advisor

Honda Red Deer Sales
Red Deer, AB
08.2000 - Current
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts, verifying all properly and ready for purchase.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.

Education

No Degree - Women's Re-entry Upgrading Program /parts

Red Deer College

Parts 1st Year

Nait

Skills

    • Parts ordering
    • Parts sales
    • Data Entry and Maintenance
    • Upbeat and Positive Personality
    • Verbal and Written Communication
    • Calm and Professional Under Pressure
    • Understanding Customer Needs
    • Efficient and Detail-Oriented
      • Customer Data Confidentiality
      • Building Customer Trust and Loyalty
      • Responding to Difficult Customers
      • Creative Problem Solving
      • Courteous with Strong Service Mindset
      • Patient and Empathetic
      • Excellent Attention to Detail

Timeline

Part Shipper/Shipping Receiver

Honda Red Deer Sales
08.2000 - Current

Parts Advisor

Honda Red Deer Sales
08.2000 - Current

No Degree - Women's Re-entry Upgrading Program /parts

Red Deer College

Parts 1st Year

Nait
Valane (Mickey) Lovig