Val Ozdemir
London,ON
Summary
Full-time Management and Organizational Studies student at Western University and part-time Client Relations and Social Media Specialist. Strong background in communication, customer service, and social media management. Skilled in critical thinking and conflict resolution as well teamwork, with experience in communicating with hospitals from around the world, arranging patient travel logistics as well as brand management on multiple social media platforms.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Client Relations and Social Media Specialist
Maple Med Global
Toronto, ON
08.2024 - Current
- Acted as the point of contact for thousands of Canadian patients and hundreds of hospitals in Europe, the Americas, and Asia in arranging logistics for patients traveling abroad to receive medical treatments.
- Maintained client records using CRM systems for accurate data management.
- Hosted one-on-one client meetings to provide information and support, discuss concerns, follow-up after their operations, as well as gather feedback regularly.
- Developed visual designs and brand messaging for consistent identity and managed social media calendar for regular posting on Instagram, LinkedIn, and Facebook.
- Contributed to social media strategies in enhancing brand awareness, visibility and engagement across platforms.
Education
BMOS - Finance
Western University
London, Ontario04.2029
OSSD -
North Toronto Collegiate Institute
Toronto, ON06.2024
Skills
- Excellent communication
- Team collaboration
- Critical thinking & conflict resolution
- Computer skills & quick learner
- Calm under pressure
- Friendly, positive and professional attitude
Languages
English
Native/ Bilingual
Spanish
Limited
Italian
Elementary
Turkish
Full Professional
Certification
First Aid and CPR
Timeline
Client Relations and Social Media Specialist
Maple Med Global
08.2024 - Current
BMOS - Finance
Western University
OSSD -
North Toronto Collegiate Institute