Val Duquette
Chatham,ON
Summary
Friendly, dedicated, certified Dental Assistant - Receptionist with extensive experience managing
fast paced front desk operations. Skilled in working independently and collaboratively, prioritizing tasks, communication, and organization, ensuring smooth office workflow. A reliable, professional and approachable liaison for patients, doctors, referring offices, insurance and service providers.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Dental Receptionist/Dental Assistant
Dr. D. Yim/Dr. L. Masse - Trillium Oral Surgery
11.2011 - Current
- Chatham, ON - November 2011 - present
- Windsor, ON - November 2011 - March 2020
Dental Receptionist/Dental Assistant
Southwestern Oral Surgery
09.1993 - 11.2011
- Chatham, ON - June 1997 - November 2011
- Windsor, ON - September 1993 - October 1995
Skills
- Administrative Tasks: open and close office, balance transactions, process day-end, prepare deposits, month end patient statements, manage phone calls, process all email and mail
- Technical Skills: proficient in Dentalware and Carestream, and Novari hospital program, capable of taking digital radiographs, and previous experience with Maxident
- Appointment Management: oversee referrals in timely manner, schedule patient office appointments using Dentalware software, greet patients, collect medical histories, coordinate doctor's hospital Operating Room schedule and book patient hospital surgeries
- Insurance and Financial Operations: Process EDI insurance claims and predeterminations, manage accounts receivable and payable, handle patient billings, payment arrangements, interact competently with private dental insurance companies, ACCERTA, ODSP, OW, CDCP, etc
- Office Organization: maintain patient files, order front office supplies, arrange office maintenance and inspections, launder doctor's uniforms and recovery room linens, staff scheduling
- Facility Management: general interior office cleaning, and landscaping maintenance, arrange for exterior cleaning services, snow removal and lawncare to ensure professional appearance
Certification
DENTAL ASSISTANT - Graduate - Ontario Business College
NDAEB Certified
HARP Certified
First Aid/CPR
Timeline
Dental Receptionist/Dental Assistant
Dr. D. Yim/Dr. L. Masse - Trillium Oral Surgery
11.2011 - Current
Dental Receptionist/Dental Assistant
Southwestern Oral Surgery
09.1993 - 11.2011
DENTAL ASSISTANT - Graduate - Ontario Business College
NDAEB Certified
HARP Certified
First Aid/CPR
Similar Profiles
Gabrielle KearneyGabrielle Kearney
Patient Care Coordinator at Oral Surgery Of Tidewater, Dr Guter & Dr Ford DDSPatient Care Coordinator at Oral Surgery Of Tidewater, Dr Guter & Dr Ford DDS
Avi ZarbavelAvi Zarbavel
Intern at Dr. Herpy Oral Surgery/AnestheticsIntern at Dr. Herpy Oral Surgery/Anesthetics
Nicholas ReynoldsNicholas Reynolds
Shadowing Experience at Oral Surgery Associates - Dr. Tony Lewis DDSShadowing Experience at Oral Surgery Associates - Dr. Tony Lewis DDS