Kashyap Talati
Waterloo,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in technical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Technician
Hinduja Global Solutions General Information
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Representative
Apollo Hospitals
12.2020 - 06.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Graduate Certificate - Health Care Administration
St.Lawrence College
Toronto, ON08.2024
Bachelor of Science - BSC-Nursing
Sardar Patel University
Anand, India12.2020
Post-Degree Certificate - BSS- Medical Lab Technician
BN Patel Institution of Paramedical & Science
Anand, India05.2016
Skills
- Outbound Calls / Sales & Upselling
- Communication skills
- Problem solving abilities
- Product/Service Knowledge
- Empathy and patience
- Multitasking
- Computer Proficiency
- Active listening
- Time Management
- Database Management
Timeline
Customer Service Representative Technician
Hinduja Global Solutions General Information
01.2023 - Current
Call Center Representative
Apollo Hospitals
12.2020 - 06.2022
Graduate Certificate - Health Care Administration
St.Lawrence College
Bachelor of Science - BSC-Nursing
Sardar Patel University
Post-Degree Certificate - BSS- Medical Lab Technician
BN Patel Institution of Paramedical & Science
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