VAISHNAVI KUKKADAPU
Oshawa,ON
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and trained for fast-paced environments.
Overview
2
2
years of professional experience
Work History
Senior Customer Care Executive
Big Basket
12.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Reduced response time with thorough knowledge of company products and services.
- Mentored junior team members, improving overall team performance and cohesiveness.
- Provided targeted customer support via live chat, email, and telephone.
- Upheld strict security standards to protect sensitive customer information.
- Validated new and updated customer information to minimize downstream errors.
- Studied customer interactions and collected feedback to identify potential service improvements.
- Trained new hires in policies and procedures to maintain exceptional customer care standards.
- Leveraged policy knowledge and expert communication skills to resolve escalated
customer issues transferred from junior team members.
Junior Analyst
Reliance Super Mart
12.2020 - 11.2021
- Identified, researched, and resolved technical problems to administer hardware and
software support. - Setup video calling systems and other audio and video hardware installations to
facilitate web conferencing. - Offered basic network support with Local Area Networks and remote networks to
resolve technical problems. - Documented technical transactions, issues, and remedial actions to update
leadership. Created and enforced policies governing active directories, networked
drives, and other shared assets to maintain secure environment. - Utilized helpdesk software to triage and respond to user support requests.
- Deployed, maintained, and documented hardware to facilitate functional
requirements for end-users and sites. - Completed training, reviewed publications, and attended workshops to keep up to
date on industry trends. - Performed preventive maintenance on workstations, printers, and equipment to drive
efficiency.
Education
Post-Graduation Diploma - Project Management
St. Lawrence College At Alpha College of Business
Toronto, ON12.2024
Bachelor in Law (Honours) - Law
Osmania University
Hyderabad, India07.2019
Skills
- Escalation Management
- Conflict Management
- Client Relationship Building
- Documentation Review
- Exceptional Communication
- Call Center Operations
- Feedback Collection
- Performance Monitoring
- Conflict Resolution
- Cross-Functional Collaboration
- Product Knowledge
- Customer Support
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional
Availability
Monday : Full Day
Tuesday. : Full Day
Wednesday. : Not Available
Thursday : Full Day
Friday : Full Day
Saturday. : Full Day
Sunday. : Full Day
Timeline
Senior Customer Care Executive
Big Basket
12.2021 - 12.2022
Junior Analyst
Reliance Super Mart
12.2020 - 11.2021
Post-Graduation Diploma - Project Management
St. Lawrence College At Alpha College of Business
Bachelor in Law (Honours) - Law
Osmania University
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