Vaishnavi Hingu
Barrie,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Dogtopia
Barrie, Ontario
08.2023 - Current
- Performed regular maintenance checks on systems under management to prevent future issues from arising.
- Managed inventory levels of spare parts used in repairs and upgrades.
- Analyzed complex customer inquiries to identify underlying causes of reported problems and developed solutions accordingly.
- Conducted research into software and hardware products to determine their suitability for customer needs.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
IT Help Desk Technician
Shanti Infomania
Ahmedabad, Gujarat
04.2019 - 09.2020
- Monitored server performance metrics to ensure optimal operation of IT services.
- Collaborated with other departments to ensure alignment between business objectives and technology initiatives.
- Maintained various databases of customer information and service requests.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Provided technical support to internal customers in a timely manner.
Education
Post Graduate Degree - Information Systems Security
Georgian
Barrie, ON09-2023
Post Graduate Degree - Cyber Security And Threat Management
Seneca College of Applied Arts And Technology
North York, ON05-2022
Bachelor of Engineering - Information Technology
Gujarat Technological University
Gujarat05-2021
Skills
- Security awareness
- Remote Support
- System monitoring
- Application support
- Incident Management
- Escalation management
Certification
Certificate of Ethical Hacking [TechieNest], Gujarat September 2017 – October 2017
· To limit the system vulnerabilities, scanned port servers using Nmap, disabled any superfluous components, and performed live packet recording with Wireshark to look for potential vulnerabilities.
· Used social engineering to target fellow members to see if they could spot deceptive calls, messages, advertisements, or emails.
· Carried out vulnerability assessment on online apps to find systemic flaws like Cross – site scripting and SQL Injection.
Fortinet Network security Expert Level 1: Certified Associate April 2023 – April 2025
Fortinet Network security Expert Level 2: Certified Associate April 2023 – April 2025
Graduated from Seneca College with honors in Cyber Security and Threat Management May 2022
Timeline
IT Service Desk Analyst
Dogtopia
08.2023 - Current
IT Help Desk Technician
Shanti Infomania
04.2019 - 09.2020
Post Graduate Degree - Information Systems Security
Georgian
Post Graduate Degree - Cyber Security And Threat Management
Seneca College of Applied Arts And Technology
Bachelor of Engineering - Information Technology
Gujarat Technological University
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