Vaishnavi Gor
North York,ON
Summary
Dynamic operations professional currently supporting showroom operations and customer engagement at Atlas Tools and Machinery. Experienced in gathering trade insights, assisting with inventory inquiries, and collaborating with sales teams to improve customer experience. Eager to leverage frontline product knowledge and strong organizational skills to support purchasing, supplier coordination, and inventory planning as a Junior Buyer.
Overview
4
4
years of professional experience
Work History
CXA Retail Concierge / Cashier, Vaughan
Atlas Tools and Machinery
Vaughan, ON
09.2025 - Current
- Serve as the first and last point of contact for customers, identifying their trade background, project requirements, and product needs to guide them to appropriate solutions.
- Utilize digital tools including internal phone and iPad portals to check inventory availability, track orders, and assist customers with pickup inquiries.
- Maintain awareness of promotional campaigns, monthly flyers, and product launches to guide customers toward relevant products and offers.
- Collaborate closely with sales associates to provide smooth handoffs and support the overall sales process.
- Assist with product merchandising, stock replenishment, and price accuracy across the showroom.
Supervisor
Tim Hortons
Richmond Hill, Canada
08.2023 - 09.2025
- Managed daily operations including staff supervision, scheduling, and workflow coordination.
- Monitored product inventory levels and coordinated restocking with management.
- Ensured operational efficiency in a fast-paced retail environment.
- Trained staff and maintained customer service standards.
Cashier
Beckers Convenience Store
Richmond Hill
02.2023 - 07.2023
- Processed transactions accurately using POS systems.
- Maintained store presentation and supported inventory restocking.
Digital Marketing Executive
The Brand Stand
Gujarat
12.2021 - 10.2022
- Increased social media engagement by creating and implementing targeted content strategies.
- Displayed the brand's merchandise on numerous social media platforms received orders from clients and entered daily delivery information into the system
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Certification - General Arts Program
Seneca Polytechnic
North York04.2024
Skills
- Inventory Monitoring & Stock Awareness
- Customer Demand Analysis
- Vendor & Supplier Interaction
- Product Category Knowledge
- Cross-Department Collaboration
- Data Collection & Reporting
- Operational Process Improvement
- Microsoft Excel & Digital Tools
- Customer Relationship Management
Accomplishments
- Winner of the February Customer Engagement Challenge, collecting the highest number of customer trade vertical insights to improve personalized customer interactions and support sales teams.
- Generated the highest number of Google customer reviews in the department, helping strengthen Atlas’s customer reputation and online engagement.
- Played a key role in driving customer engagement initiatives across the showroom, helping team members understand and implement trade vertical data collection.
- Developed a Guest Relations Standard Operating Protocol (SOP) to standardize customer engagement processes, which was reviewed and revised by senior management.
- Shared customer insights with sales teams to help identify frequently requested products and demand patterns, supporting better product recommendations and inventory awareness.
Timeline
CXA Retail Concierge / Cashier, Vaughan
Atlas Tools and Machinery
09.2025 - Current
Supervisor
Tim Hortons
08.2023 - 09.2025
Cashier
Beckers Convenience Store
02.2023 - 07.2023
Digital Marketing Executive
The Brand Stand
12.2021 - 10.2022
Certification - General Arts Program
Seneca Polytechnic
Industry Exposure & Supplier Interaction
World of Concrete Canada — Mississauga, ON
February 2026
- Represented Atlas Tools and Machinery at a major construction and industrial tools trade show attended by suppliers, manufacturers, and trades professionals.
- Engaged with contractors and industry professionals to understand tool requirements, product preferences, and market trends.
- Interacted with vendors and suppliers, learning about new product lines, equipment innovations, and industry developments.
- Observed competitive product offerings and supplier presentations to gain insights into product assortment and market positioning.
- Built professional relationships through networking with suppliers and industry professionals.