Vaishnavi Dabhi

• 3 Days Auditing
• Maintained human resources information system and kept employee files up to date and accurate.
• Reviewed human resources paperwork for accuracy and completeness.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Completed background and reference checks to facilitate hiring and onboarding of employees.

Completed data entry tasks with accuracy and efficiency.

• Unpack and sort various incoming specimens received from physicians, clinics, and hospitals
• Confirm patient information on requisitions and specimen samples.
• Resolving problems or inaccuracies prior to testing
  Data entry of required data.
• Preparing and sort specimens for technical analysis
  Train new team members.
• Performing maintenance of laboratory equipment on a weekly and monthly.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
• Developed working relationships with internal and external customers while assisting with account management duties. Also,maintained financial accounts by processing customer adjustments.

• Cleaned and sanitized cashier workstation and scanning area.
• Helped customers complete purchases, locate items and join reward programs.
• Removed trash, swept and mopped floors for professional appearance.
• Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
• Worked with other associates to support cashiers and management needs.
• Trained new cashier team members in customer service and money handling processes.

• Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
• Maintained filing system of current, prospective and future positions.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Developed recruiting strategies to identify qualified candidates and build network.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

• Developed recruiting strategies to identify qualified candidates and build network.
• Designing and updating job descriptions.
• Crafting recruiting emails, templets and job posting on portal site to attract passive candidates
• Facilitated new employee orientations to foster positive team attitude.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

• Executed billing tasks and recorded information in company databases.
• Monitored outstanding invoices and performed collections duties and managed invoicing and payment processing operations.
• Handled account payments and provided information regarding outstanding balances.
• Created improved filing system to maintain secure client data and managed accounts payable and receivables and payroll.
• Communicated with suppliers to reconcile invoice payments.
• Trained clients on QuickBooks to help make tax management easier.
• Worked closely with clients to properly fill out tax forms and file tax returns electronically.
• Kept up to date on current income tax developments and advised clients to make proper adjustments.