Vaishnavi Bethala
Whitby,ON
Summary
A successful customer service representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Representative
Reliance Fresh
02.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Managed 30 incoming calls and emails per day from customers.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative( Internship)
Radha Steel TMT
02.2023 - 05.2023
- Updated account information to maintain customer records.
- Handled 20 escalated calls efficiently, finding satisfactory resolutions for both customers and company alike per day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Dual Post Graduate Certificate - Human Resource, Marketing And Entrepreneurship
Trent University
Oshawa, ON05.2025
BBA - Business Administration
David Memorial Degree & PG
Hyderabad, Telangana 08.2023
High School Diploma -
Urbane Junior Inter College
Hyderabad, Telangana 03.2020
Skills
- Quality Assurance
- Payment Processing
- Typing Speed
- Data Management
- Problem-solving abilities
- Team Development
- Warehousing functions
- Microsoft Excel
- Data Entry
- Microsoft Outlook
- Microsoft PowerPoint
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional
Certification
- 6 sigma certificate, David Memorial degree & PG college - 2020-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading books
Browsing
Cooking
Timeline
Customer Service Representative( Internship)
Radha Steel TMT
02.2023 - 05.2023
Customer Representative
Reliance Fresh
02.2021 - 08.2023
Dual Post Graduate Certificate - Human Resource, Marketing And Entrepreneurship
Trent University
BBA - Business Administration
David Memorial Degree & PG
High School Diploma -
Urbane Junior Inter College
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