Vaishally Bhatia
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Coffee Barista
Starbucks
06.2023 - 08.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Chemistry Lecturer
CONCEPT CLASSES
05.2022 - 03.2023
- Presented research findings at national chemistry conferences, contributing to the ongoing development of the field and building connections with fellow professionals.
- Served as an advisor for student-led clubs related to chemistry, fostering extracurricular engagement and promoting real-world application of course material.
- Facilitated workshops for fellow faculty members on effective teaching strategies within the context of chemistry education, raising overall instructional quality across the department.
- Organized guest lectures from industry professionals, exposing students to real-world applications of their studies.
- Developed innovative coursework material that improved student engagement and retention of complex chemistry concepts.
- Utilized various teaching methods, such as group work and individual instruction, to accommodate diverse learning styles and improve overall comprehension.
- Enhanced student understanding of chemistry concepts by incorporating real-world examples and hands-on experiments.
SALES ASSOCIATE
Reliance Retail
04.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
COFFEE MAKER
Barista, Starbucks
04.2019 - 04.2021
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Implemented sustainable practices within the workplace such as recycling programs, reducing environmental impact.
- Conducted weekly tastings to enhance team''s knowledge of different coffee beans varieties ultimately improving their ability to make informed recommendations to customers.
- Boosted daily sales with excellent upselling techniques and product knowledge.
- Participated in community events as a representative of the coffee shop, fostering positive relationships with local residents and businesses.
Education
MBA - Banking And Finance
UNIVERSITY CANADA
09.2024
Master of Science - Chemistry And Biochemistry
PUNJAB UNIVERSITY
INDIA07.2022
Bachelor of Science - Medical Lab Science
GOVERNMENT COLLEGE
INDIA07.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Client Relations
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Microsoft PowerPoint
- Documentation
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
CDMC , PREPARING HLLQP AND IFSC ,FINANCIAL AND ACCOUNTING
Timeline
Customer Service Representative
Walmart
08.2023 - Current
Coffee Barista
Starbucks
06.2023 - 08.2023
Chemistry Lecturer
CONCEPT CLASSES
05.2022 - 03.2023
SALES ASSOCIATE
Reliance Retail
04.2021 - 04.2022
COFFEE MAKER
Barista, Starbucks
04.2019 - 04.2021
MBA - Banking And Finance
UNIVERSITY CANADA
Master of Science - Chemistry And Biochemistry
PUNJAB UNIVERSITY
Bachelor of Science - Medical Lab Science
GOVERNMENT COLLEGE
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