Vaishali Ankit Jain
North York,ON
Summary
Organized and efficient Senior Process Analyst with 7 years of experience in data organization, proofreading, customer service rep and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior Process Analyst
Gallagher Service Center, LLP
06.2017 - 02.2022
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Identified data entry errors and reported to necessary departments.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Built and maintained tracking databases for variety of measuring aspects.
- Sent completed entries for evaluation and final approval.
- Created and maintained data entry logs to track data entry activities.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Developed data entry policies and procedures in compliance with company standards.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Drafted human feedback tools such as questionnaires, surveys and interview scenarios to incorporate personnel needs and desires into process improvement.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Monitored and reported on process performance to verify compliance with established standards.
Customer Service Representative
Lotus Electronics Supermarket
08.2015 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally. Managed over 30-40 calls per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Process Analyst
AssistClick
07.2013 - 12.2014
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Sent completed entries for evaluation and final approval.
- Evaluated source documents to locate needed information.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Conducted walk-through demonstrations of proposed process changes.
- Gathered documentation and created reports on assessed information.
Education
Master in Computer Applications - Computer And Information Systems
IGNOU - The People's University
Jabalpur, India06.2014
Post Graduate Diploma in Computer Application - Computer
IGNOU - The People's University
Jabalpur, India06-2012
Bachelor of Science - Computers
St. Aloysius College
Jabalpur, India08-2010
Skills
- Spreadsheet management
- Excel Formulas
- Typing 40/wpm
- Error detection
- Report drafting
- Word processing
- Report Development
- Report analysis
- Technical Support
- Expense reporting
- Email handling
- Identifying errors
- Proofreading
- Microsoft Office proficiency
- Information Verification
- Collections and Invoice Processing
- Administrative Support
- Loan Applications
- Status Updates
- Customer Satisfaction
Certification
Worker's Compensation
Accomplishments
- Maintained an average typing speed of 40 WPM on all assignments.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% by completing Data Entry Task with accuracy and efficiency.
- Supervised team of 7 staff members.
Additional Information
Rewards & Recognition
- 1. Spot Award
- 2. Rising Star Award
- 3. Best Quality Award
- 4. Quarterly Performance Award
Timeline
Worker's Compensation
06-2019
Senior Process Analyst
Gallagher Service Center, LLP
06.2017 - 02.2022
Customer Service Representative
Lotus Electronics Supermarket
08.2015 - 10.2016
Process Analyst
AssistClick
07.2013 - 12.2014
Master in Computer Applications - Computer And Information Systems
IGNOU - The People's University
Post Graduate Diploma in Computer Application - Computer
IGNOU - The People's University
Bachelor of Science - Computers
St. Aloysius College
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