Vaishali Singh
London,Ontario
Summary
Experienced with evaluating claims for accuracy and compliance. Utilizes strong organizational skills and attention to detail to process claims efficiently. Track record of effectively communicating with clients and stakeholders to resolve claims disputes.
Overview
10
10
years of professional experience
Work History
Claims Representative
Canada Life
11.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
Onboarding Specialist
TD Bank
05.2021 - 11.2023
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Help Desk Analyst
SUTHERLAND GLOBAL SERVICES
11.2018 - 03.2021
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 2 IT support to technicians through desk side support services.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
HR Intern
Reckon Mind PVT LTD
04.2015 - 04.2016
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
Education
High School Diploma -
St Marys School
IndiaDiploma - Logistics
Fanshawe College of Applied Arts
London, ON11.2018
Skills
- Claims investigation
- Insurance claims review
- Microsoft office
- Time management
Timeline
Claims Representative
Canada Life
11.2023 - Current
Onboarding Specialist
TD Bank
05.2021 - 11.2023
Help Desk Analyst
SUTHERLAND GLOBAL SERVICES
11.2018 - 03.2021
HR Intern
Reckon Mind PVT LTD
04.2015 - 04.2016
High School Diploma -
St Marys School
Diploma - Logistics
Fanshawe College of Applied Arts
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