Vaishali Sharma
Brampton,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Cash4you. Leveraged exceptional customer care and professional telephone etiquette to exceed goals. Skilled in processing loans and proficient in Microsoft Excel, I significantly improved service delivery by focusing on efficiency and attention to detail.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Tim Hortons
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Seasonal Worker
TJX
11.2023 - 05.2024
Financial Services Representative
Cash4you
09.2022 - 09.2023
- Reaching out or responding to inbound/outbound calls from potential customers
- Processing applications for multiple personal lending products
- Manage the life cycle of the loan, including collections activities
- Implementing key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
- Reading and understanding credit bureau reports and maintaining a high level of personal lending product knowledge
- Maintaining awareness of company policies and procedures, federal / provincial laws and providing guidance to other team members to ensure compliance
- Actively marketing and selling lending products and services and demonstrating strong collaborative skills within a team environment
- Provides loan closing in a professional and timely manner
- Facilitates the loan closing process and the booking and accounting of the loan ensuring all required policies, guidelines and standards are met
- Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.
Production Supervisor
Tim Hortons
08.2018 - 07.2022
- Operated sales register
- Ensured the accurate entry of data on computer systems
- Ensured all production equipment are clean and in good working conditions
- Calibrated equipment regularly to ensure portion control and reduce waste
- Overseeing and training new staff for production
- Ensured all team members are trained for LTO and special promotions
- Ensured PPE is available and team member ate ware of any hazards
- Conducted regular workplace inspection.
Education
Post-Baccaleurate Diploma - Clinical Research, Drug Safety And Pharmacovigilance
Academy of Applied Pharmaceutical Sciences
03.2024
Public Administration And Management - Management
Cape Breton University
Sydney, NS05.2020
Bachelor in Pharmacy - Pharmaceutical Sciences And Drug Research
Punjabi University
India05.2017
Skills
- Exceptional customer care and interaction
- Professional telephone etiquette
- Accurate data entry skills
- Processing loans
- Skilled at receiving and processing banking information
- Written and verbal communication
- Efficient and accurate
- Good knowledge of standard desktop applications like Microsoft Excel and Word
Attention to details
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- First Aid Training - Emergency with CPR C, AED, 01/01/23, 01/01/26
- Safe Food Handling, 08/01/21, 08/01/25
Timeline
Customer Service Representative
Tim Hortons
05.2024 - Current
Seasonal Worker
TJX
11.2023 - 05.2024
Financial Services Representative
Cash4you
09.2022 - 09.2023
Production Supervisor
Tim Hortons
08.2018 - 07.2022
Post-Baccaleurate Diploma - Clinical Research, Drug Safety And Pharmacovigilance
Academy of Applied Pharmaceutical Sciences
Public Administration And Management - Management
Cape Breton University
Bachelor in Pharmacy - Pharmaceutical Sciences And Drug Research
Punjabi University
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