Vaishali Sembhoo
Pine Avenue West, Montreal,QC
Summary
Dedicated customer service representative with exceptional oral and written communication skills, strong analytical problem-solving abilities, and a commitment to enhancing customer experiences. Displays consistently service-oriented behaviors and understands customer desires. Provides customized solutions to build loyalty and ensure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Clinique PhysioMotion
10.2023 - 05.2024
- Managed phone calls and scheduled appointments
- Maintained clinic records and archives
- Responded to client inquiries
- Performed general administrative tasks, including scanning, photocopying, and faxing
Secretary/Receptionist
Collège De La Concorde
07.2023 - 12.2023
- Answered phone calls and emails, redirecting to appropriate resources
- Communicated received information to various stakeholders (staff, parents, students)
- Contacted students, parents, and teachers to cancel, assign, schedule, or confirm appointments
- Updated the calendar and sent reminders for internal meetings
- Kept teaching materials up to date and distributed them to teachers
Part-time Math and Science Teacher
Académie Branchée 2.0
01.2024 - 08.2024
- Assisted approximately 15 students with homework, assignments, and exam preparation
- Adapted teaching methods to meet individual student needs and learning challenges, leading to better understanding and retention
- Maintained accurate records of student progress and session notes for documentation and reporting
Education
Bachelor of Science - Specialization in Chemistry
Concordia University
Montreal, Canada01.2026
General Sciences
University of Cambridge
School Certificate - General Sciences
University of Cambridge
01.2021
Skills
- Excellent communication skills
- Complaint handling
- Customer service management
- Responding to client inquiries
- Excellent interpersonal skills
- Call center operations
- Organizational skills
- Managing phone calls and scheduling appointments
- Administrative tasks, including filing, scanning, photocopying, and faxing
- Sales
- Critical thinking skills
- Microsoft Office Suite
- Documentation and reporting
- Data entry and collection
- Report writing and presentations
- Computer proficiency
Languages
English, French
Native language
Timeline
Part-time Math and Science Teacher
Académie Branchée 2.0
01.2024 - 08.2024
Administrative Assistant
Clinique PhysioMotion
10.2023 - 05.2024
Secretary/Receptionist
Collège De La Concorde
07.2023 - 12.2023
Bachelor of Science - Specialization in Chemistry
Concordia University
General Sciences
University of Cambridge
School Certificate - General Sciences
University of Cambridge
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