Vaishali Maru
Toronto,ON
Summary
Results-driven Supply Chain Manager with 7+ years of hands-on experience in project and resource management. In-depth knowledge of procurement and supply chain processes, coupled with effective communication and exceptional relationship management skills. Committed to driving continuous improvements, seeking a challenging managerial position to leverage skills and experience for personal and professional development.
Overview
11
11
years of professional experience
Work History
Cashier
The Home Depot Store
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages by performing assigned smartlist count regularly.
- Provided backup support for other departments i.e. Plumbing, Electrical, Paint, Service Desk when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Special Service Associate
The Home Depot Store
04.2023 - 08.2023
- Executed specialized service desk operations with a focus on delivering exceptional customer service.
- Leveraged extensive product and service knowledge to create positive and welcoming customer experiences.
- Collaborated with team members to enhance overall customer service and exceed team goals in client satisfaction rates.
- Cross-trained and provided backup support for various departments, including paint, electrical, and plumbing.
- Operated the cash register, ensuring accuracy in processing cash, check, and credit card transactions.
- Demonstrated flexibility by working a varied schedule and taking on extra shifts to meet evolving business needs.
- Responded promptly to customer telephone calls, minimizing on-hold wait times.
Assistant Manager- Supply Chain Management
Linit Exports Pvt. Ltd
04.2018 - 05.2022
- Investigated and resolved complex purchase order status cases, ensuring customer satisfaction.
- Coordinated escalation resolution for customer orders and appointment of deliveries into stores.
- Acted as the final escalation point for all supply chain customer service issues.
- Collaborated with internal teams to enhance operational effectiveness and improve metrics.
- Identified and raised patterns and trends for further investigation by the Supply Chain Operations team.
- Provided leadership in customer service and supported process improvement initiatives.
- Responsible for all material orders for assigned product lines, including managing both internal and external vendors
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Issue Sales confirmation received against purchase order, and archive all purchase in the ERP system
- Analyzed and managed inventory levels to maximize order fill rates and inventory turns.
- Reduced Dead Stock to 40% over two years by implementing management tools. Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Set and manage annual performance goals for the team and team members. Provide support and clear direction on a daily basis by conducting daily standup meetings
- Managed distribution network, logistics, trade compliance and warehouse management periodically to ensure end product is built, shipped and meet the customer's expectation.
- Oversaw packaging of goods for delivery and arrival of stock and shipments.
Engineer- Supply Chain Management
Linit Exports Pvt. Ltd
04.2016 - 03.2018
- Managed material orders for assigned product lines, including internal and external vendor coordination.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Identified and drove continuous improvement opportunities in operations.
- Implement the procurement process as per the production schedule.
- Planning supply chain schedules in advance in preparation for special orders.
- Negotiating for the best purchase in terms of quality, price, delivery terms and service of suppliers
- Keeping in touch with suppliers and developing cordial relationships with them.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified cost-effective vendors and set up favorable contracts.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Negotiate deals with the vendors after discussing and gaining knowledge of the upcoming projects with the SQA team
- Update and renew vendor contract and keep a proper documentation track (bank details, vendor registration form, etc.)
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Operation Coordinator
Chamunda Jewels
12.2014 - 01.2016
- Maintained accurate customer records and documentation database.
- Provided superior customer service while handling inbound calls for order placement and product inquiry.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
PPC-Engineer
R.S. Metal
01.2014 - 11.2014
- Ensure daily production data update on display board and also update the soft copy on excel sheet.
- Keep track & maintain the stock in excel.
- Co-ordination with the purchase and store team.
- Communicate with supervisors and line leaders of the respective section.
Trainee- Engineer
R.S. Metal
06.2013 - 12.2013
- Attending stand up meetings on regular basis to inculcate the knowledge of the way in which the work is done.
- Assisting the head of the team on various orders received.
- Managing the communication related to order processing of clients via email.
Education
PG Diploma - Supply Chain Management - Global Logistics
Fleming College
Toronto, ON04.2024
PG Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
Bachelor of Engineering - Mechanical
Viva Institute of Technology
Mumbai03.2013
Skills
- Order Processing
- Supply Chain Management
- Demand Management
- Supply and Demand Requirements
- Production scheduling
- Capacity mapping
- Process improvement strategies
- Vendor Development/ Management
- Raw Material Procurement/ Management
- Client relationship management
- Cash Register Operation
- Customer Service
- Product Restocking
Timeline
Cashier
The Home Depot Store
08.2023 - Current
Special Service Associate
The Home Depot Store
04.2023 - 08.2023
Assistant Manager- Supply Chain Management
Linit Exports Pvt. Ltd
04.2018 - 05.2022
Engineer- Supply Chain Management
Linit Exports Pvt. Ltd
04.2016 - 03.2018
Operation Coordinator
Chamunda Jewels
12.2014 - 01.2016
PPC-Engineer
R.S. Metal
01.2014 - 11.2014
Trainee- Engineer
R.S. Metal
06.2013 - 12.2013
PG Diploma - Supply Chain Management - Global Logistics
Fleming College
PG Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering - Mechanical
Viva Institute of Technology
Similar Profiles
Teneille GrimesTeneille Grimes
Compliance Analyst at The Home Depot Store Support CenterCompliance Analyst at The Home Depot Store Support Center
DAVE MAHADEVANDAVE MAHADEVAN
Cybersecurity Manager at The Home Depot Store Support CenterCybersecurity Manager at The Home Depot Store Support Center
Noah GarzaNoah Garza
Associate at The Home Depot StoreAssociate at The Home Depot Store