Vaishali Dhiman
Toronto,ON
Summary
- 4 years of cumulative experience in Business Analysis and Product Analysis with requirements management under Agile Frameworks and Waterfall SDLC.
- Involved end-to-end phases of IT projects – from Inception to Warranty. Responsible for pre-project documentation like preparing business cases, and business vision documents.
- Experienced with preparing Business Requirement documents (BRD) for medium to large scale projects and supported in preparing Systems requirement Documents (SRD).
- Experienced with JIRA software and documenting requirements as EPICS and User Stories as Jira tickets.
- Elicited requirements using a combination of various elicitation techniques such as Interviews, Working Sessions, Brainstorming.
- Strong experience in preparing Use Cases, Functional Specifications, and acquainted UML and BPMN. Created swim-lanes and activity diagrams to outline business processes.
- Experience with testing activities such as IST and UAT. Collaborated with project manager to co-host defect triage meeting during UAT testing phase. Performed defect prioritization and go/no-go decisioning.
- Experience with preparing end-user guides and cascading channel communications. Prepared user guides using Figma/InDesign and PPT.
- Proven capabilities in managing stakeholders and communication with stakeholders at all levels. Collaborated and elicited requirements from stakeholders at all levels – Business and Technical.
- Experience with Payroll, Time Clocking, Onboarding, Severance, I9 and W2's.
Overview
12
12
years of professional experience
Work History
Business Analyst - HRIS Domain
TCS - Tata Consultancy Services
07.2021 - 07.2023
- Developed requirements elicitation strategy and governance documents with the Product Owner & Business Team.
- Conducted elicitation sessions – interviews, brainstorming, workshops, design reviews and backlog refinement sessions.
- Created Product Backlog from scratch – Epics and User Stories, Technical Stories, Tasks and Test Cases.
- Documented business requirements and artifacts in Confluence and JIRA software.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Utilized MS Visio to prepare process maps – activity, swim-lane and use case diagrams.
- Assisted the QA lead in refining test strategy, test plans and test steps for various test cases – both UI and backend.
- Define requirements prioritization criteria using H/M/L methods. Outlined criteria of DoR and DoD for user stories.
- Led agile teams from inception to maturity using SCRUM monitoring and improvement techniques like sprint burndown charts and sprint retrospective sessions.
- Improved team sprint velocity by iterating and negotiating story pointing (planning poker) with the scrum team.
- Created JIRA board, components, releases, labels, ticket types and its management.
- Facilitate all SCRUM ceremonies - sprint planning, daily huddles, review and retrospective along with hosting sprint backlog refinements with the team.
- Implemented sprint retro feedback by logging them as tasks or action items to work on in the next sprint. Measured progress of the feedback item till it became a contract.
- Co-ordinated go-live verification with release train resources, security team and health check teams.
- Participated in go-live verification through production environment with prod support teams.
Associate Business Analyst
TCS - Tata Consultancy Services
11.2019 - 06.2021
- Enhanced business processes by analyzing data and creating detailed reports for management review.
- Organized daily tasks for better efficiency and use of resources.
- Optimized resource allocation by developing strategies to balance competing priorities across multiple projects.
- Improved decision-making processes by providing comprehensive insights into market trends and competitor activities.
- Participated in continuous improvement by generating suggestions, using standards and best practices
- Collaborated with cross-functional teams to ensure the successful execution of crucial initiatives.
- Conducted SWOT analysis to identify opportunities for growth and crafted tailored action plans accordingly.
Onboarding Specialist
TCS - Tata Consultancy Services
11.2018 - 10.2019
- Enhanced the organization's onboarding framework.
- Developed structured orientation programs for incoming staff.
- Managed onboarding tasks to provide smooth acclimation for newly hired
staff. - Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Completed required criminal, credit, or drug tests for new hires.
- Optimized orientation schedules to minimize downtime for new hires, maximizing their early contributions to the organization''s success.
- Liaised with IT department to streamline technology onboarding, ensuring new employees had immediate access to required systems and software.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Developed and monitored employee recognition programs.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
HR Coordinator
Alten Calsoft Labs
07.2016 - 01.2017
- Provided a shortlist of qualified candidates to hire managers.
- Provided administrative support (Scheduling Meetings, maintaining reports)
- Maintained a complete record of interviews and new hires.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
Senior Associate - HR
The CLASS Consulting Group
03.2016 - 08.2016
- Improved talent acquisition strategies, sourcing top candidates through various channels such as job boards, social media, and networking events.
- Developed competitive compensation packages to attract and retain high-quality employees in the organization.
- Served as a trusted advisor to senior leadership on matters of human resources policy, compliance, and strategic planning.
- Oversaw effective succession planning processes within the organization to identify potential leaders for future advancement opportunities.
- Leveraged applicant tracking system for smooth handling of volunteer registration.
HR Recruiter
Voyage Management Services Pvt. Ltd.
01.2012 - 12.2012
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed recruiting strategies to identify qualified candidates and build network.
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
- Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
Education
SAP HR - Human Resources Training
VerizonTechIT
California, USA01-2016
Professional Certification in Human Resources Management -
University of California, Santa Cruz Extension
Silicon Valley, CA, USA01-2015
MBA - Human Resources Management & Marketing Management
Kurukshetra University
India01-2012
Bachelor of Arts - Economics & Political Science
Kurukshetra University
India01-2010
Skills
- SDLC: Waterfall, Agile SCRUM
- Data Analytics: MS Excel, Advanced Excel, SQL
- Documentation: JIRA, Confluence, MS Word, SharePoint
- Visuals: Figma, Miro, Lucid Charts
- Ticketing/CRM: ServiceNow, Salesforce, Jira
- Others: Microsoft Office 365, MS Outlook, MS PowerPoint, Slack, Jira, Microsoft Teams
- HRMS/HRIS: Workday, ADP, PeopleSoft, I9, Audit, Onboarding, Offboarding, Time Clocking
Timeline
Business Analyst - HRIS Domain
TCS - Tata Consultancy Services
07.2021 - 07.2023
Associate Business Analyst
TCS - Tata Consultancy Services
11.2019 - 06.2021
Onboarding Specialist
TCS - Tata Consultancy Services
11.2018 - 10.2019
HR Coordinator
Alten Calsoft Labs
07.2016 - 01.2017
Senior Associate - HR
The CLASS Consulting Group
03.2016 - 08.2016
HR Recruiter
Voyage Management Services Pvt. Ltd.
01.2012 - 12.2012
SAP HR - Human Resources Training
VerizonTechIT
Professional Certification in Human Resources Management -
University of California, Santa Cruz Extension
MBA - Human Resources Management & Marketing Management
Kurukshetra University
Bachelor of Arts - Economics & Political Science
Kurukshetra University