Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaishali

Etobicoke,ON

Summary

Dedicated Project Management graduate, experienced in coordinating tasks, staff and milestones to verify completion, quality and compliance with company and regulatory requirements. Detail-oriented and precise with a steadfast and dependable nature.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LCBO
Toronto, ON
11.2023 - Current
  • Actively engage with Customers, share product knowledge and provide the great customer experience.
  • Inventory Management, training to manage stock and order fulfillment
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Lead Project Coordinator

UNfabricated
Mississauga, ON
01.2023 - 04.2023
  • Assisted in developing project plans, timelines and budgets. Monitored progress of projects to ensure timely completion. Managed project resources including personnel, materials and equipment. Coordinated meetings with stakeholders to discuss project objectives and outcomes.
  • Tracked project deliverables, milestones and tasks assigned to team members. Identified potential risks associated with projects and developed mitigation strategies. Maintained accurate records of project documents, such as meeting minutes, change requests and action items.
  • Successfully listed and convinced approximately 10 retailers to collaborate with the company.
  • Identified a list of 13 potential trade shows around Toronto. The company displayed their products at 6. Strategies provided for Instagram and LinkedIn profiles for the company are being implemented, leading to 60% more posts on both handles, attracting more customer attention.
  • An online Product Catalog was created to help the company reach out to retailers and trade shows, enabling them to showcase their products and their values, vision and mission.

Project Team Member

Sheridan College x The Debwewin Project
Mississauga, ON
05.2022 - 07.2022
  • Collaborated with members from various disciplines like game design and Interactive design. Facilitated resolution of conflicts between team members by identifying root causes and proposing solutions.
  • Used Convergent and Divergent techniques to come up with 3 major problems with the challenge posed by the Stakeholders
  • Techniques like "How might we", Journey mapping and Prioritization matrix helped give the solutions to the problems.
  • The project was a success as stakeholders were able to implement the solutions at Sheridan campuses during orientation events to Increase awareness about the existence of Indigenous people of Canada. This ensured reduced ignorance for 2 successive years, covering approximately 2000 new students enrolling in varying courses.
  • Enabled Sheridan to create Empathy and acknowledgement for the Indigenous communities across 3 different campuses.

Education

Graduate Certificate in Project Management

Sheridan College
Mississauga, ON
06-2023

Graduate Certificate - Business Analysis And Process Management

Sheridan College
Mississauga, ON
08-2022

Master of Arts - Economics

Amity University
India
05-2019

Bachelor of Arts - Economics

DR. B.R. Ambedkar University
India
05-2017

Skills

  • Microsoft Project
  • Workday, Salesforce, Asana, Miro, Mondaycom, Microsoft 365, Slack, Teamwork
  • MS-Excel
  • Project Management
  • Conflict Resolution
  • Change Management
  • Office Administration
  • Client Relationships
  • Problem Solving
  • Financial Management

Certification

  • CAPM by PMI (Ongoing)
  • Foundations of Project Management by Google (Issued November, 2023)
  • Project Management Foundation courses by PMI (Completed in September 2022)
  • Supply Chain Foundations by NASBA (Issued April, 2023)
  • Process Improvement Foundations by PMI (Issued September, 2021)
  • Solving Business Problems by NASBA (Issued September 2021)

Timeline

Customer Service Representative

LCBO
11.2023 - Current

Lead Project Coordinator

UNfabricated
01.2023 - 04.2023

Project Team Member

Sheridan College x The Debwewin Project
05.2022 - 07.2022

Graduate Certificate in Project Management

Sheridan College

Graduate Certificate - Business Analysis And Process Management

Sheridan College

Master of Arts - Economics

Amity University

Bachelor of Arts - Economics

DR. B.R. Ambedkar University

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Vaishali