Vainavi Roy

• SDET & SAFe Agile Certified: Completed SDET certification and became SAFe Agile certified within the first month. Actively participated in 3 Agile pods as a QA Analyst, engaging in all key Agile ceremonies (sprint planning, reviews, retrospectives)

Salesforce CRM Testing (Pod 1):

• Collaborated with developers, product owners, and stakeholders to validate complex CRM workflows in Salesforce
• Designed and executed BDD-style test cases using user stories and acceptance criteria, ensuring clarity and alignment with stakeholders
• Managed and created test data using Salesforce Data Loader, replicating real-world lead conditions across CRM flows
• Performed manual exploratory testing and defect triage during sprints, logging issues in JIRA and maintaining comprehensive test documentation
• Contributed to system testing, regression cycles, and participated in Agile ceremonies

Customer Messaging & Data (CMDE) Testing (Pod 2):

• Analyzed business workflows and rules across CMDE, RADAR, and CRM systems
• Conducted API testing using Postman to validate offer suppression logic and personalized messaging across digital channels
• Led System Integration Testing (SIT) for IDC platform column deletions using Oracle SQL Developer, verifying ETL pipelines and large table mappings
• Authored detailed test plans (PAT, SIT, E2E) for upcoming Program Increment (PI), ensuring coverage across functional and integration scenarios
• Maintained test strategies, revision history, and stakeholder documentation in Confluence to ensure seamless alignment and traceability

Rebate Rules & Automation Testing (Pod 3):

• Interpreted DLRs and complex rebate logic, validating eligibility, credit card fee waivers, and customer segmentation
• Designed BDD test cases with 100% coverage, handling edge cases to ensure alignment with evolving business rules
• Validated rebate logic against both legacy and new account configurations across multiple sprints
• Gained hands-on experience with TD’s Next Gen Automation Framework, using Selenium, Rest Assured, and Cucumber for test execution and analysis

• Ocean eReferral Software Implementation: Gained comprehensive expertise in Ocean eReferral software, onboarding healthcare providers and clinics across Nova Scotia
• Med Access Integration Leadership: Led the integration of Med Access with Ocean, ensuring smooth transition and providing training and detailed documentation, resulting in enhanced system adoption and a 20% increase in workplace productivity
• Technical Support & Troubleshooting: Delivered critical technical support, resolving system issues and ensuring operational continuity
• Participated in system testing and quality assurance, improving system reliability by 20%
• System Performance Optimization: Monitored system performance, analyzed data, and generated actionable reports, leading to a 35% improvement in efficiency and identifying opportunities for system enhancements
• Collaboration & Stakeholder Management: Collaborated with clinical and business stakeholders to manage service requests, resolve incidents, and maintain strong relationships, improving customer satisfaction and ensuring high-quality service delivery

• Microsoft Certified: Achieved Microsoft Power Platform Functional Consultant Associate certification within one month, scoring 844 out of 1000 on the first attempt, demonstrating advanced proficiency in Power Platform tools
• Client Solutions Development: Actively engaged with clients to gather requirements, analyze business needs, and deliver tailored digital solutions that enhanced client operations
• Efficiency Innovation: Developed an automated program for Altitude Sports using Microsoft Power Automate, VBA programming, and data management techniques, streamlining a time-consuming month-end process and reducing processing time from 2-6 hours to 5-10 minutes, significantly improving efficiency