VAIDIK PANDYA
Ottawa
Summary
As a dedicated professional with a diverse background in customer service, logistics, and marketing, I bring a unique blend of skills and experiences to every role I undertake. With a proven track record in enhancing customer experiences, managing complex deliveries, and executing strategic marketing initiatives, I am committed to driving organizational success and fostering positive client relationships. With a comprehensive understanding of customer service dynamics, logistics management, and strategic marketing, I am passionate about contributing to the growth and success of forward-thinking organizations.
Overview
6
6
years of professional experience
Work History
Managing Partner
Balaji Overseas Networks
01.2018 - 01.2021
- Managed a team of 25 employees, providing support, mentorship, and motivation to achieve performance goals.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Ensured compliance with safety regulations and quality standards, maintaining a safe and efficient work environment.
- General duties receiving inbound cargo and parcels allocated to the correct warehouse ensure efficient productivity
- Scanning of shipments to capture location details and data info
- Monitored and analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Handled employee relations issues, including performance evaluations, disciplinary actions, and conflict resolution.
- Established and implemented business procedures and process improvements.
Customer Service Representative
SPHERE&CO
03.2022 - 01.2023
- Customer Itemizing and totaling customers' purchases works with clients who have complaints, orders or require services prioritize the customer's needs
- Maintain customer accounts and record account information, enhancing overall customer experience
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided friendly and efficient service to customers, processing purchases promptly while maintaining a high level of customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
MARKETING MANAGER
SONAKI CERAMIC REFINED BONECHINA
02.2023 - 12.2023
- Strategic marketing plans for entire organization in order to attract potential customers
- Overseeing the implementation of marketing strategies campaigns to promote business products and services
- Analyze consumer behavior and Improving customer interactions
- Monitoring the task required to meet overall marketing strategy
- Build strategic relationships and partner with key industry players, agencies and vendors
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
Education
BBA - Marketing Management And Research
Marwadi University
Rajkot, Gujarat05-2022
Post-Graduate Certificate - Customer Relationship,Marketing & Sales Management
Fanshawe College of Applied Arts And Technology
London, ON09-2024
Post-Graduate Certificate - International Business Management
Algonquin College
Ottawa, ON04-2025
Skills
- Digital marketing
- Social media marketing
- Staff management
- Customer relationship management (CRM)
- Strategic planning
- Operations management
- Business development expertise
- Industry networking
- Business partnership development
- Active listening
- Critical thinking
- Problem resolution
Languages
English
Full Professional
Timeline
MARKETING MANAGER
SONAKI CERAMIC REFINED BONECHINA
02.2023 - 12.2023
Customer Service Representative
SPHERE&CO
03.2022 - 01.2023
Managing Partner
Balaji Overseas Networks
01.2018 - 01.2021
BBA - Marketing Management And Research
Marwadi University
Post-Graduate Certificate - Customer Relationship,Marketing & Sales Management
Fanshawe College of Applied Arts And Technology
Post-Graduate Certificate - International Business Management
Algonquin College
Similar Profiles
Samish BehereSamish Behere
Admission Consultant at KC Overseas Education PVT LTD (Elan Overseas)Admission Consultant at KC Overseas Education PVT LTD (Elan Overseas)
Abhijeet ThakurAbhijeet Thakur
Sr. Assistant Professor & PhD Supervisor at Sri Balaji UniversitySr. Assistant Professor & PhD Supervisor at Sri Balaji University
Dr Resmi P RDr Resmi P R
PG Residency at Sree Balaji Medical college and hospitalPG Residency at Sree Balaji Medical college and hospital