To pursue a challenging career with dedication and provide my efficiency to the fullest in a professional service organization and learn to improve myself to discover the full potential in me.
Hi, I’m
Vaidehi Bhaskar
Mississauga,ON
Summary
Overview
3
years of professional experience
Work History
McDonald'sMississauga, ON
Cashier
03.2023 - 05.2023
Job overview
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Premium Expedia GroupGurgaon, Haryana
Traveler Service Associate
09.2022 - 04.2023
Job overview
- Responsible for resolving travel related queries over chats and email of Gold or Premium Customers
- Using tools like Amadeus, Sabre and Farelogix to process requests like ticketing, exchanges and refunds
- Maintaining data for Follow-up rate, AHT and surveys received regarding customer satisfaction
- Also got trained on the lodging part to serve hotel, car rental and activities booking on Voyager tool.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
Majorel IndiaGurgaon
Customer Service Executive
06.2020 - 11.2021
Job overview
- My role was to take inbound calls, handle the enquires of customers, ensure customer satisfaction and make sales as well, so that can be called a blended process together
- I resolved various type of concerns that customers faced such as Gps issues, Billing/refunds, Technical Glitch,
- Behavioural complaints from drivers and riders, etc.
Praxis ServicesGurgaon, Haryana
Premium Travel Service Associate
11.2020 - 09.2021
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked with Vistara airlines premium customers and helped resolve concerns.
- Paid attention to detail while resolving queries.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
Education
Sheridan College Institute of Technology And Advanced LearningMississauga, ON
Post-Degree Certificate from Human Resource Management
05.2023
University Overview
- Received Sheridan Entrance Scholarship for international students in 2023.
University of DelhiDelhi
Bachelor of Arts from Psychology
07.2021
University Overview
- CGPA : 7.257
- Completed a lot of internships on Clinical psychology and Psychoanalysis.
Amity International SchoolGurgaon
High School Diploma
05.2018
University Overview
- Percentage : 92%
Skills
- Emotional Intelligence
- Critical Thinking
- Client Relationship Management
- Customer Handling
- Sales
- General Mortgage Associate
- Active Listening
- Customer Relations
Accomplishments
Accomplishments
- IELTS : 7 Band
- Kathak Junior Diploma
- In India I used to feed and rescue stray dogs, also have my Instagram page for the same. @Straydogsfamily
Timeline
Cashier
McDonald's
03.2023 - 05.2023
Traveler Service Associate
Premium Expedia Group
09.2022 - 04.2023
Premium Travel Service Associate
Praxis Services
11.2020 - 09.2021
Customer Service Executive
Majorel India
06.2020 - 11.2021
Sheridan College Institute of Technology And Advanced Learning
Post-Degree Certificate from Human Resource Management
University of Delhi
Bachelor of Arts from Psychology
Amity International School
High School Diploma