Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vaibhavkumar Prajapati

Summary

Dedicated professional with a solid background in banking and financial services, including experience as a teller, combined with current expertise as a Food Service Supervisor. Proven ability to manage customer interactions, handle financial transactions, and lead teams effectively. Seeking to leverage strong organizational and customer service skills to transition back into the finance sector, with a focus on contributing to a dynamic financial institution.

Overview

7
7
years of professional experience

Work History

Food Service Supervisor

Harvey's
05.2021 - Current

Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Tracked food production levels, meal counts, and supply costs.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained health and food safety standards at all stages, from storage through delivery.


Assistant Manager

Kotak Mahindra Bank Limited
06.2018 - 12.2019
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Sold and cross-sold bank products to new and existing customers.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Reviewed information in customer accounts and made recommendations for new products and services.

Sales Officer

AU Small Finance Bank
01.2018 - 05.2018
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Achieve and exceed individual and branch sales targets by implementing effective sales strategies and practices.
  • Provide high-quality customer service by addressing inquiries, resolving issues, and ensuring a positive banking experience.
  • Actively promote and sell a range of banking products and services, including savings accounts, loans, mortgages, and investment products.

Education

Post Graduation Diploma - Business Management

Cestar College
LaSalle, QB
12.2022

Bachelor of Commerce - Accounting And Finance

Gujarat University
Ahmedabad, GJ, India
04.2014

High School - Commerce

The H.B.K. High School
Ahmedabad, GJ, India
03.2011

Skills

  • Staff Leadership
  • Quality assurance understanding
  • Employee Development
  • Financial Transactions
  • Data entry proficiency
  • Sales proficiency
  • Transaction Processing
  • Mutual funds
  • Stock market understanding

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

Food Service Supervisor

Harvey's
05.2021 - Current

Assistant Manager

Kotak Mahindra Bank Limited
06.2018 - 12.2019

Sales Officer

AU Small Finance Bank
01.2018 - 05.2018

Post Graduation Diploma - Business Management

Cestar College

Bachelor of Commerce - Accounting And Finance

Gujarat University

High School - Commerce

The H.B.K. High School
Vaibhavkumar Prajapati