Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
2
2
years of professional experience
Work History
Medical Office Assistant
Waterloo Nuclear & Radiography
11.2023 - Current
Perform reception duties, including greeting patients, scheduling appointments, and managing phone inquiries.
Maintain patient records, ensuring accuracy and compliance with healthcare regulations.
Coordinate with radiography technicians and physicians to schedule patient procedures.
Manage office supplies and equipment inventory, placing orders as needed.
Assist in the billing and insurance verification processes.
Handled patient registration and intake processes.
Directed administrative operations daily, thereby enhancing patient satisfaction rates by 40% via streamlined appointment scheduling;
I trained new administrative staff in medical terminology, medical billing procedures, and insurance verification, resulting in a 50% reduction in the learning curve.
Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Hostess
Don Julio Taco's and Tequila Restaurant
08.2023 - Current
Answered incoming calls and emails in a warm and professional manner
We welcomed an average of 100 guests per day at the door and escorted them to their tables
Organized and scheduled reservations for 50+ customers daily, both over the phone and online through OpenTable
Perform duties in priority according to the Role assigned on the Role Assignment Schedule.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Pharmacy Volunteer
SPARK PHARMACY
06.2023 - 08.2023
Communicated with all customers and staff in a pleasant and professional manner
Assisted pharmacists with daily routines such as inventory and stock processing
Counted and packed the medications in strips using the PACMED machine
Precisely stocked and arranged drugs according to brand names and generic names
Regulatory Affairs Specialist
MERIL LIFE SCIENCES PVT. LTD
11.2022 - 04.2023
Prepared the file required for FDA and CE approval of cardiovascular, Peripheral, vascular and neurovascular R&D projects, etc
Prepared documents required for regulatory submissions like the design history file (DHF), Device Master File (DMF), and Risk Analysis of assigned projects
Demonstrated exceptional computer skills, utilizing various software applications, including MS Office, to streamline processes and enhance productivity
Managed the upkeep of regulatory electronic and hard copy filing systems and archives
Assembled and submitted several dossier applications to regulatory authorities
Stayed updated on new SOPs, procedures, and techniques through training sessions, team meetings, and internal communications
Pharmacy Assistant
CAMY MEDICAL
06.2022 - 10.2022
Prescription processing and distribution of medicines
Precisely stocking and arranging drugs according to brand names and generic names and checking drug expiration dates while distributing
Daily Inventory updating and maintaining a Record of drug purchases and sales
Processed prescription orders accurately and efficiently, checked drug expiration dates while distributing, maintained patient confidentiality, recorded and updated inventory on a daily basis, and adhered to Pharmacy Standards of Practice, resulting in a 37% increase in customer satisfaction.
Education
Post-Degree Certificate - Clinical Research
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2024
Post-Degree Certificate - Regulatory Affairs
Conestoga College Institute of Technology And Advanced Learning