Shivansh Jaiswal
Victoria
Summary
Dedicated and customer-focused professional with extensive experience in supervisory roles and the tech industry. Proven track record as a Starbucks supervisor since October 2021, showcasing exceptional organizational, teamwork, and interpersonal skills. Highly reliable, punctual, and flexible, adept at multitasking and planning in fast-paced environments.
As a former Business System Analyst and Software Developer, brings a unique blend of technical expertise and customer service excellence. Demonstrates a keen ability to enhance customer experiences through effective communication, problem-solving, and attention to detail. Excels in order management, payment processing, and upselling, ensuring customer satisfaction and loyalty.
Knowledgeable about food safety standards, adept at handling special dietary requirements, and committed to promoting a comfortable and welcoming atmosphere for all patrons.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks - Double Tree by Hilton
10.2021 - 07.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Effectively delegated tasks and responsibilities, optimizing productivity and team performance.
- Monitored food inventory and supplies to prevent waste.
- Memorized ingredients and recipes for wide variety specialty drinks.
Business System Analyst Co-op
BC Pension Corporation
09.2023 - 12.2023
- Participated in business area analysis and business systems design projects.
- Used business analysis tools and methods to develop and recommend technology or procedural solutions and alternatives.
- Translated business processes into technical specifications, workflow, or systems diagrams, and prepared documentation.
- Prepared educational materials and provided user training.
- Supported software testing and UAT activities on the project.
- Assisted with obtaining project resources and timeline commitments from all involved parties.
Software Developer Co-op
Niftory
05.2022 - 12.2022
- Developed client-side features using JavaScript, React, JQuery, and HTML/CSS.
- Employed GraphQL and Prisma ORM to retrieve and modify data from the database.
- Devised and built a responsive troubleshooting page that allows Brand Managers/Admins to re-execute or review unsuccessful block-chain transactions.
- Leveraged technologies such as TypeScript and React to enhance Niftory's admin app query performance, resulting in a 15% reduction in loading times and improved code stability.
- Collaborated with a team to successfully deliver a fully functional NFT gifting mechanism (Airdrops) on the Niftory platform, enhancing user experience and enabling direct deposit of NFTs into blockchain wallets.
- Actively collaborated with cross-functional teams, including designers and backend developers, to deliver high-quality front-end solutions that met client requirements and exceeded expectations.
Education
Bachelor of Science - Computer Science
University of Victoria
Victoria, BC09.2025
High School Diploma -
Lucknow Public School
Lucknow, IND04.2019
Skills
- Food and beverage pairings
- Strong communication skills
- Customer service expertise
- Team Management
- Problem-solving skills
- Organization
- Ability to lift heavy trays
- Seasonal specials memorization
- Dining area cleanliness
- Guest service
- Order Taking
- Computer Literacy and Technical Skills
Timeline
Business System Analyst Co-op
BC Pension Corporation
09.2023 - 12.2023
Software Developer Co-op
Niftory
05.2022 - 12.2022
Shift Supervisor
Starbucks - Double Tree by Hilton
10.2021 - 07.2024
Bachelor of Science - Computer Science
University of Victoria
High School Diploma -
Lucknow Public School
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