Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

VAIBHAV SONI

Toronto,ON

Summary

Experienced with managing complex customs operations and ensuring regulatory compliance. Utilizes strategic planning to streamline processes and enhance efficiency. Track record of effective team leadership and risk assessment in dynamic environments. Backed by industry standard certifications such as Certified Customs Specialist and eligible Licensed Customs Broker.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Import Client Service Representative

Omnitrans
09.2022 - Current
  • Maintaining and fostering exemplary customer relations with clients helped me double my client base in under 2 years to over a portfolio of 150+ clients.
  • Leading 8-10 early-career release agents under me and coach them to manage operational process.
  • Implementing SOPs for workflow per client’s unique requirement depending on the nature of imported goods and consulting clients on potential improvement to attain trade compliance and regulations.
  • Engaged in end-to-end supply chain management for clients from handling customs clearance, coordinating with warehouses and freight forwarders, managing charges to arranging final door delivery to enhance revenue for the company.
  • Milestones: Doubled client assignments in 2 years as a CSR. Suggested modes of revenue generation in operations for additional services managed for clients which improved the Revenue of my desk by 6.3% for additional services.

Senior Customs Import Analyst

Willson International
11.2021 - 09.2022
  • Achieved 95%+ accuracy in preparing and processing customs entries in ITMR4 by ensuring precise documentation including commercial invoices, bills of lading, and certificates of origin.
  • Expertly applied GST and VFD codes which helped client to prevent penalties for diverse shipments, including complex and high-value cases, ensuring compliance and accuracy.
  • Utilized advanced HS classification knowledge to minimize client exposure to additional duties and taxes, optimizing the customs clearance process across various industries.
  • Collaborated with CBSA and other government agencies to resolve border issues, contributing to operational efficiency and supporting 15%+ annual growth.
  • Milestones: Mastered efficient handling of extensive data with precision (processing shipments over 500 lines). Remained top performing Analyst in terms of accuracy for consecutive last 4 months of employment, Conducted 2 Seminars leading a team of Junior Customs Import analyst.

Release Operation Representative

Cole International
09.2019 - 10.2021
  • Processed 40+ entries per shift, including E-commerce shipment, branded Garments, Grocery, Plants, and various other types of goods.
  • Reduced shipment rejection rates from 25% to 1-2% within two years by implementing quality control measures, significantly enhancing client satisfaction.
  • Ensured prompt clearance and release notifications, maintaining on-time delivery and fostering strong client relationships through effective communication.
  • Trained 2 newly hired employees and helped them understand operational process.
  • Milestones: Suggested few workflow changes and templates implementation to maintain streamline of workflow and improve overall efficiency which help improve efficiency of all ROR by at least 10%.

Project Co-Ordinator

J.M. Roadlines
08.2017 - 04.2019
  • Identify and address issues related to delays, damages, or discrepancies in shipments, coordinating with relevant teams to resolve problems efficiently.
  • Generate regular reports on project progress, performance metrics, and any deviations from the plan.
  • Project implementation and Tracking on SaaS – Freightman analyzing reports based on it.
  • Assist in developing project plans, timelines, and goals, ensuring smooth coordination and execution of logistics projects.
  • Managed Cohort of 22 Truck operators who were directly reporting to me.
  • Milestones: Remarkable efforts and continuous improvement helped the company achieve a 12% increase in profitability by just improving delivery routes. Helped to bid for 17 orders from multiple vendors which turned to long term clients for the company.

Education

Post-Graduate Diploma - International Business Management, Logistics system

St Clair College
Windsor, ON
01.2020

Bachelor of Engineering - Mechanical Engineering

Government Engineering College
01.2018

Skills

  • Technical Skills: Canadian trade regulations, HTS classification, GIR Ruling, Consulting expertise, Strategic and operational planning, Collaboration and cross-functional partnership, Billing and Revenue management, Industry knowledge of customs, SaaS expertise
  • Soft Skills: Leadership & Team Management, proven end-to-end service record, Customer Relationship Management, Attention to detail, Self-Motivated, Forward-thinking professional, Negotiation, Result driven management, Presentation skills, project-management, People Management, Early-career development,
  • Software Tools: AS400, ITMR4, SLOAP, MS Excel, MS Word, MS PowerPoint, Outlook 365
  • Escalation management, Database management, CRM software, Account management, Client profile building

Languages

English
Full Professional
Hindi
Native or Bilingual

Certification

  • Certified Customs Specialist (CCS)
  • Eligible Licensed customs broker (LCB)

Timeline

Import Client Service Representative

Omnitrans
09.2022 - Current

Senior Customs Import Analyst

Willson International
11.2021 - 09.2022

Release Operation Representative

Cole International
09.2019 - 10.2021

Project Co-Ordinator

J.M. Roadlines
08.2017 - 04.2019

Bachelor of Engineering - Mechanical Engineering

Government Engineering College

Post-Graduate Diploma - International Business Management, Logistics system

St Clair College

Similar Profiles

CREATE PROFILE
VAIBHAV SONI