Vaibhav Pawar
Willams Lake,BC
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Engineer (Full Time)
Sandtronic Business Systems Ltd
05.2024 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided first-level technical support to employees, addressing hardware and software issues.
- Assisted in the installation, configuration, and maintenance of computer systems and peripherals.
- Resolved network connectivity issues and performed basic network troubleshooting.
- Logged and tracked support requests using the company’s ticketing system, ensuring timely resolution.
- Software Applications: Microsoft Office 365, VPN, Antivirus Software, SAP, Autodesk, AutoCAD.
F&B Server ( Part Time)
3 Days In A Week 4 Hrs Tim Hortons
01.2024 - Current
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
IT Manager
Fairfield By Marriott Calangute Goa
11.2021 - 11.2023
- Marriott Image OS Installation, Configuration of Outlook, office 365, Maintaining Network printers, Desktop and laptops
- Ability to resolve the problem telephonic and remotely
- Managing the regular backups for all the Servers & Maintaining a record of various software Licenses and hotel Bandwidth
- Applying for ad IDs, Emails, and Mobile Email Requests
- To keep track of inventory for all the Desktops, Printers, Servers, meeting rooms, etc
- Coordination with vendors for business requirements and installation.
IT Analyst
Marriott Hotels India Pvt Ltd
11.2018 - 11.2019
- Marriott Image OS Installation, Configuration of Outlook, Maintaining Network printers, Desktop and laptops
- Provide support to users & attend to Application-related Problems
- Managing the regular backups for all the Servers & Maintain a record of various software Licenses
- Applying for ad IDs, Emails, and Mobile Email requests
- Coordination with vendors for business requirements and installation.
IT Executive
JW Marriott Mumbai Juhu
07.2016 - 11.2018
- Application and network support for around 350 PCs/Laptops with Windows 7 OS (Marriott Image)
- Marriott Image OS Installation, Configuration of Outlook, Maintaining Network printers, Desktop and laptops
- Managing the regular backups for all the Servers & Maintain a record of various software Licenses
- Installation and Managing software like MICROS Symphony & OPERA PMS etc
- Expertise in Hotel Industry-specific software like GUMNUT, SUN, GUESTWARE etc.
FMS Engineer
Kalyx InfoTech Pvt. Ltd.
02.2015 - 06.2016
- Support to users on their standard applications like MS Word, Excel, PowerPoint, IE, MS Outlook, etc
- Configuration of Fidelio Material Control, OPERA PMS, SUN, SPA Soft.
Desktop Engineer
Web Technology Pvt Ltd
07.2012 - 01.2015
- Application & Network support around 1000 Pc/Laptops with Windows XP, Windows Vista & Windows 7 OS
- Responsible for resolving problems & issues related to Hardware, Software, LAN problems
- Data encryption and decryption are done through Safe boot, Resolving the Problem of the Safe boot issue
- Handling office and Store giving support through phone, remote or net meetings.
Desktop Engineer
Allied Digital Services Ltd
07.2011 - 08.2012
- Assembling Laptop and installed Operating System and Standard Application
- Checked Laptop Q/C (Quality Check) Report
- Assembling, Installing POS Machin & KOT Printer.
Education
Hardware and Networking, CCNA course -
Jetking Vile Parle (E), Mumbai
Bachelor of Science - Computer Science
Ismile Yusuf Collage
Languages
English
Hindi
Marathi
Certification
Hardware & Networking CCNA
Timeline
IT Support Engineer (Full Time)
Sandtronic Business Systems Ltd
05.2024 - Current
F&B Server ( Part Time)
3 Days In A Week 4 Hrs Tim Hortons
01.2024 - Current
IT Manager
Fairfield By Marriott Calangute Goa
11.2021 - 11.2023
IT Analyst
Marriott Hotels India Pvt Ltd
11.2018 - 11.2019
IT Executive
JW Marriott Mumbai Juhu
07.2016 - 11.2018
FMS Engineer
Kalyx InfoTech Pvt. Ltd.
02.2015 - 06.2016
Desktop Engineer
Web Technology Pvt Ltd
07.2012 - 01.2015
Desktop Engineer
Allied Digital Services Ltd
07.2011 - 08.2012
Hardware and Networking, CCNA course -
Jetking Vile Parle (E), Mumbai
Bachelor of Science - Computer Science
Ismile Yusuf Collage