Vaibhav Patel
Thunder Bay
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Overnight Front Desk Supervisor
Superior Shores BW
08.2025 - Current
- Managing late/early guest arrivals and departures
- Doing whole Night Audit
- Bucket check
- Preparing breakfast
- Answering phone calls and guest inquiries
- Processing reservations
Overnight Front Desk Supervisor
Copper river Inn
09.2024 - 08.2025
- Checking-in late arrivals and check out in morning
- Help with the morning breakfast
- Doing Night Audit Report
- Managing Cashflow
General Crew Member
Dairy Queen
03.2024 - 05.2025
- Maintaining inventory
- Worked in front and on kitchen side
- Taking orders
- Refilling and ordering the needed stock
- Handling the cashier side
- Maintaining hygiene and sterility
- Handling accounts
Food Associate
Wilfrid Laurier University Waterloo Campus
09.2023 - 01.2024
- Worked at. Mr Sub and Harvey’s
- Making the food as per customer's choice
- Cashing out
- Cleaning and sanitizing
Sales & Support Executive
ICICI Lombard
02.2022 - 12.2022
- Provided product guidance and after-sales support for financial products including health insurance and personal loans via phone and email channels.
- Worked closely with internal teams to resolve escalated issues, processed refund requests, and ensured policy compliance, increasing customer retention by 20%.
- Upsold value-added services during support interactions, contributing to a 15% increase in monthly conversions.
- Remote Support
Customer Service Associate
HDFC Bank
01.2021 - 01.2022
- Assisted customers with account inquiries, loan repayment schedules, and digital banking issues, ensuring excellent service delivery in a high-volume environment.
- Handled daily calls and in-branch visits, providing tailored financial solutions and educating customers about suitable products like credit cards and recurring deposits.
- Maintained strong compliance with banking regulations and resolved customer concerns professionally, achieving a 95% satisfaction rate based on post-interaction surveys.
- University Co-Up
Education
No Degree - Financial planning services (FPS)
Conestoga College Institute of Technology And Advanced Learning
Kitchener12-2024
No Degree - Global Business Management and Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2023
BBA - Finance
Gujarat University
Gujarat, IN01.2022
Skills
- Organizational development
- Strong relationship-building abilities
- Skilled at navigating difficult environments
- Ability to work under pressure
- Proficient in engaging with teams from varied backgrounds
- Collaborative leadership skills
- Experienced with MS Office applications
- Proficient in resolving customer queries
- Cash handling expertise
- Prioritization and scheduling
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Overnight Front Desk Supervisor
Superior Shores BW
08.2025 - Current
Overnight Front Desk Supervisor
Copper river Inn
09.2024 - 08.2025
General Crew Member
Dairy Queen
03.2024 - 05.2025
Food Associate
Wilfrid Laurier University Waterloo Campus
09.2023 - 01.2024
Sales & Support Executive
ICICI Lombard
02.2022 - 12.2022
Customer Service Associate
HDFC Bank
01.2021 - 01.2022
No Degree - Financial planning services (FPS)
Conestoga College Institute of Technology And Advanced Learning
No Degree - Global Business Management and Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
BBA - Finance
Gujarat University
Stream
Commerce
Availability
Any Time
Similar Profiles
Kenya Danae Méndez FuentesKenya Danae Méndez Fuentes
Cook line at Superior Shores ResortCook line at Superior Shores Resort
Timothy LeRoyerTimothy LeRoyer
Director of Guest Services at Superior Shores ResortDirector of Guest Services at Superior Shores Resort
Elena GoffElena Goff
Bookkeeper at BW Miller Dean Chartered BW BW MillerDean AccountantsBookkeeper at BW Miller Dean Chartered BW BW MillerDean Accountants
Ripal ModiRipal Modi
Personal Support Worker at Southbridge LakeheadPersonal Support Worker at Southbridge Lakehead