Vaibhav Patel
Brampton,ON
Summary
Achieved significant improvements in customer satisfaction and operational efficiency at SPD Sales Ltd by streamlining technical support processes. Expert in maintenance, installation, calibration, and troubleshooting, complemented by strong organizational and time management skills. Enhanced safety standards and instrument reliability, demonstrating a commitment to excellence and innovation in technical services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Technical Support
SPD Sales Ltd
05.2022 - Current
- Improved customer satisfaction by implementing streamlined technical support processes and procedures.
- Managed competing priorities effectively using time management strategies to ensure deadlines were met without compromising quality.
- Increased client retention, providing exceptional technical support and fostering strong relationships.
- Identified areas for process improvement, implementing new strategies to increase productivity and reduce costs.
- Resolved complex technical issues promptly, utilizing strong problem-solving skills and effective communication techniques.
- Mentored junior staff members in best practices for troubleshooting common challenges faced during their daily work activities.
- Built a positive work environment by promoting open dialogue, transparent feedback, and consistent recognition of team achievements.
- Implemented improvements to existing instruments based on feedback from operators or observed performance anomalies, enhancing overall system capabilities.
- Improved safety standards by ensuring proper functioning of safety-related instruments, such as pressure relief valves and fire detection systems.
- Maintained accurate maintenance records for regulatory compliance and efficient scheduling of future services.
- Enhanced instrument reliability by performing routine maintenance and calibration tasks.
- Continuously updated technical knowledge through participation in training programs, staying current on industry trends and advancements in instrumentation technology.
- Supported project teams during new equipment installation, ensuring proper alignment with existing infrastructure and optimizing performance from the outset.
- Performed diagnostics tests on malfunctioning equipment, determining necessary repair actions efficiently to minimize disruption to operations.
- Installed and serviced new flow, temperature, pressure, level metering devices,analyzers and chemical feed systems.
- Improved project efficiency by executing instrumentation commissioning and calibration tasks.
- Responsible for providing technical services to the client for instrumentation and control devices and representing SPD sales to clients at the highest possible level of technical knowledge, integrity and courtesy always.
- Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
- Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and HART communicator.
QA/QC Technician
Trilogy Net Inc
09.2021 - 04.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Tested components and systems to evaluate performance and identify concerns.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Maintained compliance with regulatory standards and safety requirements.
- Experienced in dealing with BOM, specification sheets, and drawings.
Instrumentation Technician
Broil Sensotek Industry
04.2018 - 06.2019
- Provided technical support during plant shutdowns and startups, ensuring smooth transitions without compromising system integrity.
- Installed maintained, and repaired various types of instruments to ensure optimal functionality.
- Enhanced system reliability by performing calibration and validation tasks on instrumentation devices.
- Conducted extensive testing on instruments for quality assurance purposes before shipping to customer.
- Collaborated with engineering teams in designing and developing customized instrumentation solutions tailored to specific needs.
- Maintained up-to-date knowledge of industry trends, advancements in technology, regulatory changes impacting instrumentation field.
- Prepared and reviewed system specifications and system design documents.
- Coordinated closely with vendors/suppliers regarding procurement and delivery schedules ensuring timely availability parts required repair work or upgrades.
- Managed to reduce production time by approximately 30% as compared to previous year.
Internship Student
SSPM Systems & Engineers
12.2017 - 04.2018
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting strong commitment to personal growth and development throughout internship program.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained practical experience in various aspects of field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering supportive work environment.
- Built automatic bottle filling system using Allen Bradley PLC, Rslogix 500 software and HMI.
Education
Advanced Diploma - Instrumentation Engineering Technology
Southern Alberta Institute of Technology
Calgary, AB05.2021
Bachelor of Technology - Instrumentation And Control Engineering
Dharmsinh Desai Institute of Technology
Nadiad, India05.2018
Skills
- Remote Support
- Customer Support
- Attention to Detail
- Scheduling
- MS Office
- Documentation And Reporting
- Troubleshooting and fault isolation
- Organization and Time Management
- Maintenance, Installation, Calibration
- Sensors
- Programmable Logic Controllers
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Service Training Course - Kurz Thermal Mass Flowmeter - Nov 2023
- PLC Sequencer Logic - , LinkedIn - Jan 2021
- PLC and SCADA programming - Dharmsinh Desai Instituter of Technology - April 2016
Timeline
Project Technical Support
SPD Sales Ltd
05.2022 - Current
QA/QC Technician
Trilogy Net Inc
09.2021 - 04.2022
Instrumentation Technician
Broil Sensotek Industry
04.2018 - 06.2019
Internship Student
SSPM Systems & Engineers
12.2017 - 04.2018
Advanced Diploma - Instrumentation Engineering Technology
Southern Alberta Institute of Technology
Bachelor of Technology - Instrumentation And Control Engineering
Dharmsinh Desai Institute of Technology
Similar Profiles
Domonique CoxDomonique Cox
Sterile Process Tech at Tekgo travel SPDSterile Process Tech at Tekgo travel SPD
Toh Hou YuToh Hou Yu
Financial Analyst at SPD Scientific Pte LtdFinancial Analyst at SPD Scientific Pte Ltd
Gopal HiraGopal Hira
Assistant Store Manager at SPD Constructions LtdAssistant Store Manager at SPD Constructions Ltd
Inthumathy UthayachandranInthumathy Uthayachandran
Personal Support Worker at Revera OntarioPersonal Support Worker at Revera Ontario
Vaishnavee Govindarajan HariharasudhanVaishnavee Govindarajan Hariharasudhan
Customer Experience Associate at Loblaw Companies LimitedCustomer Experience Associate at Loblaw Companies Limited