Summary
Overview
Work History
Education
Skills
Timeline
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Vaibhav Marya

Toronto,ON

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

6
6
years of professional experience

Work History

Lead Sales Associate

Hudson's Bay
01.2022 - 06.2023
  • Build and sustain long-lasting relationships with our consumers by giving them an amazing shopping experience, which includes welcoming them, providing assistance, pointing them towards merchandise, delivering product recommendations, and sharing more details about the products by presenting alternatives.
  • By displaying in-depth product knowledge and excellent customer service, manage a retail department within the business.
  • Support in proper zoning and scheduling of associates within the department and make adjustments as required based on changing priorities
  • Directing and ensuring the sales team's committed and competent performance. This entails upholding their own spheres of accountability as well as helping with other tasks.
  • Follow all corporate policies and guidelines, particularly those relating to loss prevention and occupational health and safety.
  • Ensuring that the needs for merchandising and store maintenance are met. Reporting to the manager to discuss any unresolved issues about the sales floor, customers, and, if necessary, any other work cycle components.
  • Support the interviewing and pre-screening of Associates as necessary in the recruitment process.
  • Keeping a check on loyalty targets achievements. Encouraging team to hit the target.

Head Sales Associate

Zara
01.2019 - 04.2020
  • Training employees with product knowledge, system training, customer service abilities, merchandising strategies, and security concerns
  • Providing exceptional customer service to foster client loyalty and satisfaction. Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Guiding and assuring the dedicated and professional performance of the sales staff. This includes assisting with other activities as well as maintaining their specific areas of responsibility.
  • Processing consumer sales and precisely adhering to cash handling regulations assisting clients with product returns and exchanges
  • Together with the marketing team, coordinate and discuss marketing strategies including marketing campaigns and customer relationship management programmes.

Sales Associate

Tommy Hilfiger
02.2017 - 12.2018
  • Solved customer challenges by offering relevant products and services leading to customer appriciation
  • Carried out the process of rotating, labelling, and arranging the merchandise on the shelf.
  • At the cash register, made sure that the right paperwork was filled out about customers' reception and return of items. Also, ensured customers concerns and expectations are surely met.
  • Kept a calculative record check on back inventory and was responsible to manage and take out the inventory out on the floor.
  • Involved in the creation and posting of social media posts - Facebook/Instagram
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Diploma - Business Marketing

Georgian College of Applied Arts And Technology
Barrie, ON
08.2023

High School Diploma -

The Modern School
New Delhi, India
04.2021

Skills

  • Strong customer service
  • Effective communication
  • High retail knowledge
  • Cash Handling
  • Problem-solving
  • Time Management
  • Retail technological operations
  • Adaptability to new environment

Timeline

Lead Sales Associate

Hudson's Bay
01.2022 - 06.2023

Head Sales Associate

Zara
01.2019 - 04.2020

Sales Associate

Tommy Hilfiger
02.2017 - 12.2018

Diploma - Business Marketing

Georgian College of Applied Arts And Technology

High School Diploma -

The Modern School

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Vaibhav Marya