Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaibhav Jain

Surrey,BC

Summary

Motivated and A physically fit, organized, and dependable candidate is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Delivery Driver

Pizza Hut
08.2023 - Current
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Customer Service Representative

BELL
05.2023 - 09.2023
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

MBA -

University of Canada West
British Columbia
09.2024

Master of Science - Clinical Research

Anovus Institute
Chandigarh,India
09.2015

Bachelor of Science - Pharmacy

Rayat And Bahra Institute
Punjab, India
08.2013

Skills

  • Product Promotion
  • Commercial driving
  • GPS Navigation
  • Quality Assurance
  • Client Relationship Management
  • Delivery Scheduling
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Safe Driving Record
  • Database Management
  • Order picking and processing
  • Problem-Solving
  • Customer Service
  • Positive Attitude

Certification

Security Guard License

Timeline

Delivery Driver

Pizza Hut
08.2023 - Current

Customer Service Representative

BELL
05.2023 - 09.2023

MBA -

University of Canada West

Master of Science - Clinical Research

Anovus Institute

Bachelor of Science - Pharmacy

Rayat And Bahra Institute

Security Guard License

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Vaibhav Jain