VAIBHAV DOHAREY
Surrey,Canada
Summary
Dynamic and results-oriented Assistant Manager and Software Engineer with over 11 years of expertise in IT, customer service, and operations management. Passionate about leading teams to achieve operational excellence and consistently exceeding organizational goals while maintaining high standards of quality and efficiency
A motivated professional with a comprehensive blend of IT, customer service, and management expertise, boasting over a decade of experience in diverse roles. Adept at working both independently and collaboratively, showcasing exceptional multitasking abilities and a steadfast dedication to meeting project timelines. Renowned for leadership, technical proficiency, and delivering measurable improvements in operations, customer satisfaction, and team performance
Professional with robust experience in operations management, prepared to drive efficiency and productivity. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in optimizing processes, resource allocation, and project coordination. Known for reliability, strategic thinking, and fostering positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
JYSK Canada
08.2024 - Current
- Help the Operations Manager in supervising activities to guarantee the store runs smoothly and achieves operational success
- Collaborated with department heads to ensure inventory levels met company standards, improving stock management efficiency by 15%
- Increased customer satisfaction by overseeing daily operations and training new team members, contributing to a 10% rise in positive feedback
- Handle customer complaints effectively
- Resolve any issues to uphold customer connections
- Work together with the warehouse staff to ensure processing of goods and their proper storage and delivery
- Help oversee the aspects of the store such, as sales results analysis and management of budgets and expenses
- Share insights, on market trends and customer preferences to aid in crafting promotional campaigns and optimizing inventory control strategies
Department Manager
Walmart Canada Corp
09.2023 - 07.2024
- Lead, supervise, and motivate department associates to meet store and department objectives
- Increased Department Revenue by 8% yearly by analyzing sales trends, optimizing inventory levels, and implementing effective merchandising strategies
- Improved customer satisfaction scores by 25%, introducing enhanced associate training focused on personalized service and problem resolution
- Conducted performance reviews and set measurable goals for the team, resulting in a 20% improvement in associate productivity over six months
- Address and resolve associate issues, promoting a positive and inclusive work environment
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
General Merchandising Associate
Walmart Canada Corp
10.2022 - 09.2023
- Provide knowledgeable recommendations on electronics, such as televisions, laptops, smartphones, and accessories
- Stock and organize electronics shelves to ensure the department is fully stocked and visually appealing
- Operate cash registers accurately and efficiently, processing payments and returns
- Stock shelves with merchandise, ensuring that all items are properly labeled and priced
- Monitor inventory levels and report any discrepancies or shortages to management
- Answer customer inquiries regarding product features, warranties, and availability
Software Engineer
I-Muni IT Solutions Pvt. Ltd
02.2016 - 02.2022
- Company Overview: Uttar Pradesh, India
- Conducted analysis of website and application requirements
- Sourced, selected, and organized information for inclusion and design of the appearance, layout, and flow of the Web site
- Created and optimized content for the Web site using a variety of graphics, databases, animation, and other software
- Planned, designed, modified, integrated, and tested Web site related code
- Lead and coordinate multidisciplinary teams to develop Web site graphics, content, capacity, and interactivity
- Updating and altering application features to enhance performance
- Uttar Pradesh, India
Travel Sales Consultant
Yatra Online Pvt. Ltd
04.2015 - 02.2016
- Company Overview: Gurgaon, India
- Help clients identify their ideal travel package based on their suggestions and requirements
- Study and assimilate all information regarding travel destinations such as prices, weather, language, customs, etc
- Provide end-to-end service while organizing a trip from booking the tickets, reserving the hotels, and creating the itinerary
- Regularly update a database containing client details and travel information
- Reach the sales and revenue targets
- Gurgaon, India
Executive Customer Service
I Energizer IT Services Pvt. Ltd
02.2013 - 01.2015
- Company Overview: Noida, India
- Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on clients’ needs, budgets, and expectations
- Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20 percent increase in customer satisfaction
- Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients an average of 25 percent per trip
- Utilize the latest sales techniques to upsell products and services to enhance the client’s overall experience
- Noida, India
Education
Master of Business Administration (MBA) - Sales And Marketing
University Canada West
Vancouver, British Columbia01.2024
Advanced Diploma in Business Administration - Post Graduate Diploma in Management
L N Welingkar Institute of Management D & Research
Mumbai01.2019
Bachelor of Science - Information Technology
Hindustan Institute of Technology
India01.2012
Skills
- Leadership
- Management
- Inventory Management
- Cross-Team Collaboration
- Customer Engagement
- Sales target achievement
- Customer Satisfaction
- Web Development
- HTML
- JAVASCRIPT
- MY SQL
- Content Optimization
- Testing
- Microsoft Office Tools
- Excel
- PowerPoint
- Customer Relationship Management
- CRM Software
- Coordination
- Timely Delivery
- Operational Improvements
- Marketing Insights
- Communication
- Relationship Building
- Customer focused
- Team Collaboration
Certification
- E-Commerce and Digital Marketing Certified
- 4 Weeks of summer Training at Bharat Sanchar Nigam Limited, RTTC, Lucknow, India in 2011
- 4 Weeks of Summer Training on '.NET' at CETPA InfoTech Private Limited, Lucknow, India in 2011
Languages
English
Full Professional
Hindi
Personal Information
Date of Birth: 06/01/91
Careerabstract
A motivated professional with a comprehensive blend of IT, customer service, and management expertise, boasting over a decade of experience in diverse roles. Adept at working both independently and collaboratively, showcasing exceptional multitasking abilities and a steadfast dedication to meeting project timelines. Renowned for leadership, technical proficiency, and delivering measurable improvements in operations, customer satisfaction, and team performance.
Timeline
Assistant Operations Manager
JYSK Canada
08.2024 - Current
Department Manager
Walmart Canada Corp
09.2023 - 07.2024
General Merchandising Associate
Walmart Canada Corp
10.2022 - 09.2023
Software Engineer
I-Muni IT Solutions Pvt. Ltd
02.2016 - 02.2022
Travel Sales Consultant
Yatra Online Pvt. Ltd
04.2015 - 02.2016
Executive Customer Service
I Energizer IT Services Pvt. Ltd
02.2013 - 01.2015
- E-Commerce and Digital Marketing Certified
- 4 Weeks of summer Training at Bharat Sanchar Nigam Limited, RTTC, Lucknow, India in 2011
- 4 Weeks of Summer Training on '.NET' at CETPA InfoTech Private Limited, Lucknow, India in 2011
Master of Business Administration (MBA) - Sales And Marketing
University Canada West
Advanced Diploma in Business Administration - Post Graduate Diploma in Management
L N Welingkar Institute of Management D & Research
Bachelor of Science - Information Technology
Hindustan Institute of Technology
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