Summary
Overview
Work History
Education
Skills
Timeline
Generic

VAIBHAV CHOPRA

Pickering,ON

Summary

Knowledgeable Implementation Manager with more than 6 years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.

Overview

7
7
years of professional experience

Work History

Implementation Manager

Tekion
05.2022 - Current
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
  • Documented processes to streamline setup, customization and maintenance.
  • Led technology road mapping, conducting research, development and installation according to deployment specifications.
  • Proactively identify implementation risks and mitigate them effectively and efficiently.
  • Facilitate key stakeholders during implantation life cycle to successfully deploy Tekion DMS.
  • Manage Training and Setup items in organized manner.
  • Provide DMS training to dealership staff in all departments and having fun while doing it.
  • Developed project plans identifying key issues, approaches and performance metrics.

HCM - Implementation Consultant

Ceridian
01.2019 - 05.2022
  • Manage a portfolio of medium to large scale client implementation project for new and existing clients(Healthcare ,Sports teams, Education sector ,Retail sector.
  • Maintain the highest level of client satisfaction by developing relationships at all levels within the client organization and establish an exceptional level of trust
  • Provide detailed information about Ceridian products, updates, issues, workarounds, and release announcements
  • Investigate functional and technical issues and deliver best practice recommendations to the client based on their objectives
  • Consult with clients using Dayforce HCM to conduct a general assessment of their current configuration, both at the client site and virtually
  • Recommend configuration changes, demonstrate new functionalities, and educate customers in all Dayforce HCM modules
  • Prepare, present, and deliver optimization reports containing a summary of larger projects to be implemented by our internal team or by the client
  • Consult clients with HR imports, Web Services, API’S by creating Software change request and Product change request
  • Research eligibility issues which result from import extracts and provide direction of necessary adjustments and fixes to vendor files
  • Audit and manage import/export files working to ensure data integrity and compliance
  • Work on D365 cases/Sales Force cases for special Client projects
  • Work as main point of contact for Clients, Payroll vendors and Ceridian internal team to manage the exports in IBM Sterling.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Studied customers' business processes to customize implementation measures for minimal disruption to operations.

IT Infrastructure Consultant

LCBO
10.2018 - 01.2019
  • Provides cost effective and timely on-boarding for Clients to our ITSM systems
  • Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
  • Provides input on processes, procedures, or new approaches
  • Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved
  • Assist with Process definition and documentation
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment
  • Proposed solutions meeting defined specifications and needs
  • IT Service Management (ITSM) functions including Help Desk and Incident/Change/Problem/Knowledge Management
  • Negotiate and liaise between business teams, technology teams, and support teams
  • Deliver cost-effective, high-performance technology solutions
  • Worked with users and stakeholders to analyze and validate requirements
  • Analyzed internal business processes, functional unit management and operational workflow to determine areas for enhancement and optimization
  • Developed and implemented business plan updates and formulated new business goals
  • Assessed operational business requirements, identified opportunities for limitation and enhancement
  • Rollout of CISCO/Jabber IP phones for 2500 plus employees

Technical analyst

Rogers Communication
04.2016 - 05.2018
  • Work closely with Product Management to understand the Product goals, internal and market requirements and translate them into solutions and system designs
  • Intake prioritization of new feature requests and issues with focus on Value Delivery; ensure Product increments are aligned with the Product Road map and are published, accounting for visibility and dependencies
  • Develop strategy and create metrics to measure effectiveness of strategy
  • Look for potential technical or design problems, plan fixes and prevent negative effects on existing systems
  • Create and deliver presentations to various internal/external users with varying levels of product knowledge
  • Performs custom application changes in development, validation or equivalent testing environment, and production environments
  • Managed day-to-day project activities and coordinated tasks with other teams
  • Used Waterfall, Agile (SCRUM) & combination of the two Methodology on the projects
  • Translated the requirements to the IT and web production teams
  • Analyzed business requirements and segregated them into Use Cases
  • Provided enhancements to applications portal

Education

Advance Diploma - Accounting

George Brown College St. James Campus
Toronto, ON
2016

BBA: BTECH - undefined

University of Sunderland
London, Greater
2012

Skills

  • Ability to quickly grasp, understand and use new technologies
  • Talent Modules Implementation Expert
  • Performance Management Expert
  • Compensation and Benefit specialist
  • Project Management/Business Analyst skills
  • Presentation Skills
  • Time-Management Skills
  • Problem Solving Skills
  • Service Now
  • Workflows
  • ITSM
  • Requirements Gathering
  • Writing User Stories
  • Technical Sales
  • Experience independently responding to and resolving support calls quickly
  • Knowledge of Mobile Devices (eg, smartphones, tablets), their operating systems (eg, iOS, Android, Chrome, OS) and Mobile Device Management
  • Knowledge of Dayforce, Schedule management and HR management application
  • Strong analytical and problem-solving skills with ability to quickly adapt to changing and competing priorities
  • Good time management skills including the ability to multitask and prioritize
  • Good written, oral, and interpersonal communication skills
  • Workflow Configuration
  • Client Requirements
  • Team Meetings
  • Maintenance Requirements
  • User Acceptance Testing (UAT)
  • Managing Multiple Projects
  • Accounts Payable and Accounts Receivable
  • Training Junior Team Members

Timeline

Implementation Manager

Tekion
05.2022 - Current

HCM - Implementation Consultant

Ceridian
01.2019 - 05.2022

IT Infrastructure Consultant

LCBO
10.2018 - 01.2019

Technical analyst

Rogers Communication
04.2016 - 05.2018

Advance Diploma - Accounting

George Brown College St. James Campus

BBA: BTECH - undefined

University of Sunderland

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VAIBHAV CHOPRA